Customer Service High School

ALDI DAI

**-** ****** **. *** Fl. Ridgewood, New York, NY 11385

Phone/Mobile: 646-***-**** E-mail: *******@*****.***

RESUME

TECHNICAL SKILLS

Windows Server Administration Switches and Routers

Network Management Inventory Management

Network Design & Implementation Project Management

TCP/IP, WAN/LAN Windows Systems Certified

Customer Service

PROFESSIONAL EXPERIENCE

Interior State Agency - Government October 2004 - September 2012

of Albania

IT Specialist

. Manage and maintain Departments' network infrastructure, maintenance

supervision.

. Research, approve, plan and deploy all software installations in the

network.

. Responsible for selecting and deploying current Enterprise IT

management tools.

. Support hardware and software products for the entire organization.

. Manage all the IT related accounts with different vendors.

. Planed, assessed and coordinated IT disaster recovery. Troubleshooting

IT problems, network administration, help desk, managing users,

hardware, and software.

. Developed and participated in the upgrade of the whole network

infrastructure.

. Customer Service and Customer Support - internal and external.

. Reporting in daily bases and preparing reports for errors,

deficiencies or problems to the Department Director.

. Responsible for all IT security matters.

Drita e Diturise (Private High September 2000 - July 2001

School)

Teacher of IT classes

. Teaching IT classes to high school students.

. Preparing IT classes' syllabuses, reports, and network maintenance.

. Reporting in daily bases to the School Director.

MEDAIR (Private Organization) April 1999 - June 1999

Supervisor of Installations and Local Radio Network System

. Supervision of the team installing antennas for the Radio Network

System of the organization for the network under the UNHCR Radio

Network System

. Maintenance Supervision

. Security Officer

EDUCATION & CERTIFICATIONS

o BS in Electronic Computer Engineering at "Polytechnic University of

Tirana", Albania - July 2003

o IT - Training Course Diploma awarded by "ETI UK ltd Company" - UK

o IT - Training Course Diploma given by "IPS ltd Company" - Italy

o Reference given by "DRITA E DITURIS " a private high school - Albania

o Reference given by "MEDAIR Balkans" a private organization - Albania

QUALITIES AND SKILLS

. Communicative

. Customer Service oriented

. Flexible

. Efficient

. Team Player

. Problem Solving Skills

. Organizational Skills

LANGUAGES

. Albanian

. Italian

. Greek

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