Customer Service Manager

Delene Price

**** ***** ******** ******

Apartment 502

Chicago, IL 60616

Email: ***********@*****.***

773-***-****

WORK EXPERIENCE:

**** -**** ***** **** *******

- ACE USA Assignment Property Manager @Combined Insurance

365,000 sq. ft. office complex and 201,000 sq. ft. of parking

Assisted the maintenance and security in making a seamless transition to Jones Lang LaSalle.

Saved the portfolio $300,000 by renegotiating vendor contracts and brought an additional

$67,000 to the Jones Lang LaSalle portfolio.

Responsibilities:

Responsible for managing the capital and expense budgets, short and long-term regional projects,

operations and maintenance, interface with senior managers in the client business unit,

coordinate with other key managers within the ACE USA alliance partner organizations, while

meeting Jones Lang LaSalle’s key performance indicator.

Coordinate the implementation, monitoring and control of ACE Administrative Policies and

Procedures. Implement security programs, parking, fleet policy, travel authorization, furniture

and equipment standards, record management and retention, credit and calling card services.

Monitor business continuity plan development and maintenance; respond to emergencies

impacting the operations and use of the facility, workplace and fire – life safety and medical

emergencies.

Provide cost effective administration of field office facilities including landlord and subtenant

relations, parking, HVAC, lighting and electrical, file room support and vendor management.

I possess strong interpersonal and supervisory skills, with knowledge of real estate,

telecommunications, furniture, space planning, and building systems.

1994 – 2008 Combined Insurance

Administrative Assistant – transitioned and promoted

to Property Manager by Jones Lang LaSalle

Responsibilities:

Supervise the Corporate Operators, Day and Night cleaning crew and Security Personnel –

Purchase furniture – Space Planning –Answer phones - Move coordinator – Maintain and

troubleshoot switchboard, id badging, parking lot and security software – Set-up credit and

vendor accounts - log and follow-up on all work orders – code invoices – monitor vendor

contracts- maintain customer contact with all levels of employees – Maintain vacation schedules

and process timesheets- Authorize maintenance purchases - Coordinate and oversee all room set-

ups – Run operator call volume report for customer charge back – Schedule window, carpet, data

center and cafeteria floor cleaning - Contact vendors for HVAC and cafeteria equipment repairs

Education

Harry S. Truman College

Training:

Completed numerous courses and seminars in customer service, telecommunications –

switchboard monitoring/troubleshooting, mentoring, inventory control, loss prevention, time

management, leadership, dealing with employees and legal issues, security, budgeting

Contact this candidate