Customer Service Engineer

Sheila Smith

**** ***** ***** ******

Frederick, MD 21704

301-***-**** *********@*****.***

OBJECTIVE To obtain a challenging position utilizing my extensive background in electrical engineering,

computer science.

WORK EXPERIENCE U.S. Patent and Trademark Office 05/1998 05/2010

Alexandria, VA

Patent Examiner

• Exercised Knowledge of the Public Switched Telephone Network and Landline

Equipment Detail (e.g. central office, repeaters, telephone handsets, cordless

telephone handsets).

• Possess knowledge in Telecommunication Systems in the Cellular/Mobile/Wireless

Environment, Repeater Systems, Radio Frequency Systems, Microwave Systems,

GPS, Paging Systems and Radiotelephone Equipment Detail (e.g. transmitter,

receiver).

• Knowledge of modulated carrier waves and systems for establishing a voice

communication link between a base and a mobile transceiver via a wireless carrier

wave channel that is allocated for use during a communication link wherein the

mobile transceiver has a specific assigned call address number.

• Familiar with communication systems in which electric or electromagnetic signals

are used to transmit modulated carrier wave information between points.

• Examined assigned patent applications from first action to final disposition in

accordance with the time period or special handling instructions prescribed by

office policy.

• Evaluated patent applications for compliance with formal requirements and

technological accuracy, treats disclosure statements and claims of priority, plans

field of search, conducts search, analyzes disclosure and claims for compliance

with 35 USC 112, and formulates rejections under 35 USC 102 and 103 with

supporting rationale for denial of a patent to an applicant or determines how

claims distinguish over prior art for granting a patent to an applicant.

• Provided continuous communication in the form of written and/or oral responses to

the applicant’s attorney or Legal representation detailing the results found in the

evaluation/search process.

American Systems Corporation 12/1992 05/1998

Arlington, VA

Engineer

• Provided logistics and technical data support services to the U.S. Navy's

SEAWOLF program in support of the SSN 21 Class Nuclear Attack Submarine.

• Also provided configuration management support to the Program Management

Office (PMS 350).

• Developed a database to track Government Furnished Information (GFI) on action

items through to closure.

• Analyze, review and verify Change Board Directives Implementation (CBDI) and

Configuration Control Board Directives (CCBD and CMBD).

Core Strengths

Verbal and Written Communication Creative Problem Solving

Knowledge of Patent Laws Computer Skills

Time Management – deadline sensitive Department Relationship Building

Organizational Skills Customer Service

EDUCATION Savannah State University 09/1982 06/1986

Savannah GA.

BS in Electrical Engineering

REFERENCES Available Upon Request

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