Customer Service Manager
Resume:
William R. Coyle III
Brick, NJ 08723
*********@*****.***
Executive Summary Experienced and ambitious plumber and pipefitter who
is dedicated, hard working, and works as a team player.
Core Qualifications Team Player
Dependable
Staff training/development
Fast Learner
Consistently meet goals
Attention to Detail
Flexible
Hard Working
Work Experience
Plumber and Pipefitters Union
November 2001- current
Journeyman/ Foreman
Knowledge in all aspects of plumbing and pipefitting, including welding.
Well trained in reading blueprints to lay out extensive jobs and projects.
Trained staff and apprentices to ensure the completion of the job
correctly. Follow all regulations to complete jobs safely. Responsible to
ensure all materials were present at job and tools accounted for.
Charlie's Pizza Lakewood, NJ
January 2005- April 2012
Asst. Manager/ Server/ Delivery Driver
Provide excellent patron experiences through phenomenal customer service,
evidenced by high number of regular patrons requesting to sit in my
section. Consistently exceed sales goals by effectively managing sections
and ability to multi-task. Mentoring and training new servers and drivers.
Gained thorough knowledge of restaurant procedures.
IHOP Brick, NJ
June 2011 - June 2012
Asst Manager/ Server
Meet regularly with all management staff to coordinate schedules, discuss
operations, and set goals. Manage team of 8-10 individuals nightly. Ensure
excellent patron experiences by providing superior service and quality
food. Exceeded company objectives with positive customer feedback. Mentor
to junior team members. Create safe work environment that fosters team work
and professional development. Control costs associated with running
profitable business.
SAB Builders, NJ
1999-2002
Responsible for reading blueprints, painting, landscape work, deliveries,
clean up. Maintained apartment units. Residential trouble shooting and
repair. Maintained and operated backhoe. Installation of water and sewer
mains along with tie-ins.
Education Plumbers and Pipefitters Local 9 Apprenticeship Program
2001 - 2007
Welsey College Dover, Delaware
1998-1999
Affiliations Local 9 Union Member
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