Customer Service Maintenance

Anthony Francis

***********@*****.***

* *** ******, **********, *** 8EJ

Home: 016*-***-****

Mobile: 077********

PERSONAL PROFILE

I am a hardworking and well presented individual with over 2 years

experience in carrying out caretaking and domestic duties. I have excellent

communication skills, positive attitude to delivering good customer service

and a flexible approach when carrying out tasks. I am focused on providing

an efficient and effective caretaking service and committed to working

effectively as part of a team at all times. I also possess an excellent

commercial approach to solving problems and developing solutions.

Key Skills & Competencies

. Highly skilled in carrying out minor repairs

. Outstanding awareness of health & safety, security and cleanliness

issues

. Demonstrated ability to manage workload

. Accustomed to working in a busy, fast paced environment

. Professional appearance and attitude

. Reliable, flexible and hard working

. Profound ability to oversee cleaning and manage contractors

. Computer literate

. Can communicate effectively at all levels

EXPERIENCE

Breakthrough UK Ltd

Domestic Assistant September 2012 - March 2013

. Cleaning of offices and furniture by vacuuming, dusting and polishing

. Responsible for mopping, sweeping, and ensuring windows are cleaned to

a high standard

. Washing dishes in the kitchen and replenishing kitchen supplies

. The emptying of all waste bins and removing waste to designated area

. Cleaning and dusting of all interior surfaces, fixtures and fittings

. Maintaining a safe secure working environment

. Mopping and disinfecting all WC floor surfaces and replenishing

bathroom supplies

. Attend monthly team meeting with managers to give feedback

. Responsible for opening and closing the breakthrough building when

required

Trafford Centre for Independent Living

Caretaking/Domestic August 2011- March 2012

. Cleaning and carrying out general maintenance tasks to ensure that

Trafford CIL building was a safe secure environment for all staff and

visitors

. Ensuring the meeting rooms were prepared prior to bookings, including

the organising of table lay out, preparing refreshments for internal

and external bookings

. Setting up ICT/ Projector screens, assembling room dividers and

assisting people to access the hearing loop system if required

. Ensuring the building was clean and welcoming for all tenants and

visitors, keeping the large grounds around the Trafford CIL clean and

tidy at all times

. Ensuring car parks and pavements were free from debris

. Gritting car parks / pavements during the winter months

. Acting as a key holder for the building / opening and closing premises

Chris Horton Joinery and Building

Apprentice Joiner December 2009 - February 2011

. Carrying out of Joinery work, property maintenance work and major

construction work and attended collage one day a week

Alloy Bodies

Commercial Body Builder February 2008 - January 2009

. Working within a team to construct and build heavy load vehicles

. Building truck bodies

. Assembling, measuring, steel drilling, cutting and fitting steel

chassis

. Spray painting vehicles

TRAINING

Safeguarding Adults 01/03/13

Fire Marshall

22/07/11

C.O.S.H.H

17/09/09

Manchester College of Arts and Technology 2009 - 2010

. NVQ Level 1 in Joinery

EDUCATION

North Manchester for Boys 2001 - 2006

. GCSE Maths (C) GCSE English (C) GCSE History

(B)

REFERENCES Available on request

Rachel Spencer 074**-***-***

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