Customer Service Manager

ANA C. ZANOTTA

***** **** ******, #*

Hawthorne, California 90250-2184

email: *********@*******.***, 562-***-****

JOB OBJECTIVES

A position using demonstrated skills in management, customer relations.

AREAS OF COMPETENCE

. 15 years experience as Operation Office Management for a wholesale

tour operator.

. 2 year experience in customer service, working as Restaurant

Manager.

EMPLOYMENT HISTORY

05-2005/02-2012 PORTOFINO TOURS, Los Angeles

Responsible for billings; payables and receivable;

packaged and coordinated tour reservations, transportation, and

land services; VIP and group tour reservations and coordination.

In August 2008 the company was acquired by See Usa Tours.

12-2004/04-2005 DOTTA FOODS INTERNATIONAL, Palos Verdes

Shipping Coordinator - Controlled inbound and outbound

container traffic flow and operations; managed FDA and Customs

relations.

06/11-2004 PORTOFINO TOURS, Los Angeles

In charge of tour reservations and coordination of land

services.

03-2001/12-2003 TERRA NOSTRA RESTAURANT BRAZILIAN BBQ, Chino Hills

Duties entailed employees scheduling; guest relations; public

relations; employee filing; as well as front of the house service.

SKILLS

Fluent in English, and Spanish; working knowledge of Italian and

Portughese; Computer; Multitasking: general office duty.

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