Quality Assurance Technician

Location:

Posted:

March 07, 2013

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Erin Nodvik

********@*****.***

EDUCATION/CERTIFICATION

University of California, Riverside: B.S. Anthropology: 2008

WORK EXPERIENCE

Relations Coordinator/Call Center

12/2011-2/2012 (Temp) Healthcare Communications Group El Segundo, CA

• Coordinated sites participating in pharmaceutical studies, working in call center.

• Proofread, packaged and shipped trial materials.

• Kept Excel spreadsheets of trial data and complied site profiles.

Pharmacy Technician Extern

6/2/11-6/17/11 CVS Pharmacy Palos Verdes Peninsula, CA

• Received and processed new prescriptions and refill requests and reviewed for completeness.

• Inventoried, restocked, and maintained ScriptPro machine.

• Checked, ordered, received, and restocked inventory, ridding of expired items.

• Answered customer questions in person and over the phone.

• Cleaned and maintained pharmacy equipment.

• Prepared prescription labels, filled prescriptions, and delivered medications to personnel.

Pharmacy Technician Extern

5/3/11-5/31/11 Walgreens Pharmacy Torrance, CA

• In addition to the duties above, also executed third party billing.

• Operated the computer, scanner, fax, and printer.

• Handled the drive-thru.

Community Resource Advisor/Call Center

11/2009-9/2010 211 LA County San Gabriel, CA

• Handled heavy volume of calls with a high level of quality assurance.

• Received training to handle crisis situations and difficult callers.

• Educated on: government programs, utility assistance, non-citizen’s rights, and more.

English Teacher

09/2008-09/2009 San Gabriel Valley Academy Alhambra, CA

• Led 3 classes a week for after school enrichment teaching literature, grammar and vocabulary for

grades 4th through 8th

• Graded, recorded and evaluated scores.

• Did lesson planning involving researching and creating materials and tests.

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