Customer Service Operator

Quentin D. Ireland

**** ************ ( Detroit, Michigan 48224

********@*****.*** ( 248-***-****

Summary of Qualifications

Skillful and dedicated Logistics, Utility, Distribution, Maintenance and

Heavy Equipment Operator. Over 8 years of experience in the coordination,

planning, and support of daily operational, maintenance and distribution

functions.

* Demonstrates capacity to provide comprehensive support for co-worker

including scheduling shipments for pick-up and effectively managing

all essential tasks.

* Proven track record of accurately completing research, reporting,

inventory control, software and application.

* Skilled at developing and maintaining procedural processes that reduce

redundancy, improve accuracy and efficiency, and achieve

organizational objectives with complete confidentiality.

* Highly focused and results-oriented in supporting complex, deadline-

driven operations; able to identify goals and priorities and resolve

issues in initial stages.

* Proficient in Microsoft Office System (including Microsoft Word,

Microsoft Excel, Microsoft Power Point, Microsoft Access and Microsoft

Outlook).

Professional Experience

Detroit Renewable Power - Detroit Michigan 2007 to 2012

* Auxiliary Operator ~ Maintained heavy equipment, oil pumps, conveyor

belts motors and drives by inspecting, cleaning, installing,

lubricating, repairing and replacing filters, belts, oils and nuts and

bolts as needed.

. Process MSW / Maintenance

. Maintenance of Equipment used to process MSW

. Scale Operator - tracking / weighing in and outgoing trucks

. Loader, Hi-Lo, Dozer, Skid Steer/Bobcat and Excavator Operator

. Switch Out Tractor Trailers with Ottawa

PTI Satellite Paint - Detroit, Michigan

2002 to 2007

Logistics & Distribution Operations / Team Leader / Customer Service

Representative ~ Responsible for managing a work team in a fast paced,

high volume manufacturing environment as well as coordinated daily team

activities.

Responsible tracking daily inventory

. Managed receiving and shipping of over 60 orders daily

. Scheduled shipments for pick-up

. Operated in compliance with OSHA and DOT standards.

Distribute automotive products to Ford and General Motors.

. Products included axels, control arm, tube and carriers

Implemented inventory identification and tracking system.

. Produced systematic analysis of daily discrepancy reports.

. Implemented receiving, stocking, checking, and procedures.

Achievements

. Reduced inventory discrepancies 45% annually by developing tracking

system

. Increased employee productivity 15% by following established

production standards

. Consistently met 1-hour turnaround goal for 100% of outbound

shipments

Education

2004 - 2007 WAYNE STATE UNIVERSITY - Junior Year, Detroit, Michigan

Major: Computer Science / Information

Systems

05/99 - 2004 BOWLING GREEN UNIVERSITY - Bowling Green, Ohio

Major: Computer Science

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