Technician Quality Control
Resume:
Thomas Spears
Memphis, TN 38141
**********@*****.***
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SUMMARY OF QUALIFICATIONS
Strong problem solving skills for successful and continuous improvement.
Extensive working knowledge of troubleshooting and repairing state-of-the-art computer
Familiarity with SMD soldering equipment and surface mount technology.
Quality conscious, detailed oriented, self-motivated, skilled professional with excellent work
habits and attitudes.
SKILLS
17 years of installing, repairing, troubleshooting computers and network problems.
Assisted clients with hardware and software related problems on IBM, Dell, Compaq, HP, Apple
and Cisco Systems as well as printer and phone systems.
Reading schematics and working well with digital and analog equipment.
Adept knowledge in MS, Macintosh, Cisco and other software programs.
PROFESSIONAL EXPERIENCE
NEWBREED
SITE AUTOMATION ADMINISTRATOR 2008 TO 2013
Site IT Administrator
System Support troubleshooting, repairing and set up all technical equipment.
Phone system support troubleshooting, set-up and connection of phones from the patch
Panel to the phone ports.
Printer support troubleshooting and repair of all network printers to Station Standalone
District Technical Support Specialist
Hardware diagnostic and repair
Software Image Management, OS and software upgrades.
Units.
Network Support troubleshooting, setup and installation of servers, routers, switches and correcting
Issues with systems.
PC and Laptop Support diagnostic and repair of all systems and model type.
Site contact for all IT issues contact point for all IT visitors, Contractors and Repair personnel.
QUISDA 2007 to 2008
Failure Analysis Engineer
Provide engineering support for Dell’s LCD monitors.
Identifying and eliminate problems root cause and especially the root causes of LCD monitor failures.
Conduct FA report that consists of logical and systematic components in order to identify and analyze the
failure mode and mechanism and to recommend an appropriate corrective action to prevent recurrence of the
failure.
Troubleshoot and repair malfunctioning PCBA’S to the component level that includes both analog and digital
circuits using schematics.
FLEXTRONICS CORPORATION, REMEDY STAFFING 2005 to 2006
Apple Laptop Diagnostic and repair technician
Performed troubleshooting and repair of Apple laptops per customer issues.
Identified and eliminated root cause of system failures.
Test and confirm system repairs..
Process unit information for return to customer.
SOLECTRON CORPORATION 2004 to 2005
Diagnostic and Repair Technician
Performed diagnostics and repairs of Microsoft XBOX Systems.
Analyzed and repaired Dell laptops per customer issues.
Identified and eliminated root cause of system failures.
2nd level support and repair for Dell laptops.
Escalation support for Dell laptops.
PFS WEB 2001 to 2002
Configuration and Return Supervisor
Configuration/Technical Supervisor
Return Supervisor
H & R Block 2001 to 2002
District Technical Support Specialist
Hardware diagnostic and repair
Software Image Management, OS and software upgrades.
Network Network setup and troubleshooting.
SBC 2000 to 2001
DSL Technician-Temporary Services
DSL component configuration and testing
INGRAM MICRO 1995 to 2000
Server System and Configuration Technician
Configuration of server units to customer specifications.
Construction of Rack Systems, installing component upgrades and adding customer software to systems.
Quality Control Technician
Checking units for quality issues both hardware and software.
Software Technician
Installation of Operating systems and customer software to specifications.
Hardware Technician
Installation of upgrade components to customer specifications.
OJT (Trainer)
Employee trainer and evaluation coordinator for the Path To Success Program
Internal Auditor
ISO 9000 Certified Internal Auditor, confirming that process and procedure Guidelines are correctly followed.
EDUCATION/ CERTIFICATIONS
3 YEARS Computer Science/Business Administration Eastern Illinois University
Certifications in: ISO 9000, Cisco Systems, Dell Certified System Expert (DCSE), Client DPS Customer
Experience, IPC-A610, Macintosh-Apple Laptops, Networking, Servers, Desktop and Laptop configurations
IBM, Compaq,and Hewlett Packard.
Trained Internal Auditors and Quality Control Technicians.
References available upon request
ALL WORK EXPERIENCE IS IN MEMPHIS, TENNESSEE
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