Customer Service Quality Control

John Mares

*** ***** ********* **, ***** CA ***77 925-***-**** ********@*****.*** ************@*****.***

OBJECTIVE:

To secure a position with A well established organization that will lead to a lasting relationship in the field of customer service. And to obtain a position that will enable me to use my strong organizational and leadership.

EXPERIENCE:

United States Cold Food Storage: Tracy, CA

2012-2012

Trans loader /Picker

RF scanners, Pacers, Pallet Jacks Forklifts, Runner moving pallets from dock to cold rooms, Picking and making orders to be shipped out, Receiving Out bounds and Inbounds, loading trailers 40 and 53 FT. Trailers r

NUMMI: Fremont Ca.

2003-2010

Manufacturer

Safety Coordinator, checked for Safety Issues through the production line for Pinch Points, Trip Hazards. Monthly Safety Meetings with Upper Management. Kaizen, built flow racks for line platforms as well as Part Dollies. Worked in both passenger and truck assembly. Windshield install, front and rear glass, molding, and windshield robot funco. ABS tubes, car and truck trims, door paneling, carpet install and Pokey Yokey Systems. Performed Quality Control Inspections, QA, QC, and QT.

Barns International/NUMMI: Fremont, CA

2000-2003

Badging Office/Lobby Supervisor

Data entry, filed paperwork, answering incoming calls, taking messages, e-mailing contractors on behalf of company, worked with legal and financing department, handling money for lost badges, process citations, making badges, making decisions with no supervision, Lenel access, CAD/Rims, customer service. Certified to give control room officer breaks and lunches

Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries.

Operate desktop computer to compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions; prepare, transcribe, compose, type, edit and distribute agendas

QUALIFICATIONS:

Excellent Customer Skills ۰ Ability to multi-task ۰ Proficient in: Periculum, People Soft, Lenel Software, CAD/RIMS ۰ Ability to type at 54WPM ۰ Microsoft Word ۰ Excel ۰ Power Point ۰ Outlook ۰ Proficient with tools such as table saws, miter saw, hammer drill gun, sawzall, torque wrenches and circular saw

EDUCATION: Fremont, CA

1999

Construction Technology/Carpentry

General Basic Computing

Windows, Page Maker, Photo Shop, Excel

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