Quality Assurance Management

Quoc Tran

Cellular 682-***-**** **** Westgate Dr.

North Richland Hills, TX 76182

****.****@****.***.***

Summary

• Quick learner, very detail oriented, effective in team work and alone

• Strong analytical skills and problem solving skills

• Able to adapt to different management styles

• Dependable with a deep commitment to continuous learning

Technical Skills

Microsoft Excel/Access/Word/PowerPoint/Visio • Windows

7/2000/XP/ME/98/95 • Database Design • Visual Basic 6 • C# • Java • Adobe

Flash • HTML (XML, JavaScript, CSS) • SQL (Teradata, Toad) • IBM

Mainframe• Photoshop

Education Bachelor of Science, Information Systems 2010

University of Texas at Arlington, Arlington, Texas, GPA 3.3

Associate of Science, Computer Information Systems 2003

Remington College, Fort Worth, Texas. Graduated with Honors

Related Coursework

Database Management

Fundamentals of Information Security

Networks and Distributed Computing

Analysis and Design

Information Resource Management

Applied Software Development

Advanced Web Development

Employment History

Business/Data Analyst April 2012 to March 2013

HMS (Health Management Systems), Irving, Texas

• Deliver client-facing presentations and worked closely with clients to obtain

requirements and translate their requirements into technical specifications

• Perform client inbound and outbound file data integrity and quality assurance

• Review documentation submitted by providers

• Analyze claims identified by the auditors

• Prepare client deliverables

• Provide reverse data analytics to develop audit trends

• Perform User Acceptance Testing (UAT) for assigned systems

• Track and enter updates related to HMS billing systems.

• Research billing projects within assigned group

• Assure all operations data loads are completed and processed accurately and

within stated SLA (Service Level Agreement)

• Perform analytical, procedural and diagnostic processes aimed at designing,

implementing, documenting and supporting information technologies

• Troubleshoot issues quickly to resolve system problems to ensure minimal

workflow disruption

IT Hardware Coordinator Specialist 2011 to 2011

American Airlines Headquarters contractor, Fort Worth, Texas

• Responsible for configuring, troubleshooting and installing desktops and

laptops

• Managed Excel database and created reports to determine which AA employee

needed to have their computer phased out

• Responsible for responding to the concerns and questions regarding the

software and hardware.

Contact this candidate