Management Quality Assurance
Resume:
Carolyn B. Barker
** ******* *****, ***** *********, New Jersey 08902
Home: 732-***-**** - *********@*****.***
Management Profile
Accomplished operational manager with solid work history creating, developing and improving services, programs and
customer interactions with hospital, clinics and medical schools. Successful track record of leading support
management teams to generate optimal productivity from their teams. Cultivate strong relationships between services
lines, Physicians, Clinical Staff and Senior Management. Member of various committees that govern the environment of
the Hospital and Medical Schools (i.e. Emergency Disaster Preparedness, Infection Control, Safety Committee,
Environment of Care).
Skill Highlights
• Organizational leadership • Budgeting
• Relationship and team building • Strategic planning
• Accountability • Quality improvement
• Conflict resolution • Staff training and development
• Cultural awareness and sensitivity • Strong negotiation skills
• Promotes positive behavior • Sound decision making
Core Accomplishments
Merged building services equaling 5 million square feet and stream lined services and budgets by reorganizing
department.
Improved daily attendance by 38% through educating staff on departmental policies and procedures.
Reduced overtime by 22% through out sourcing and reorganizing staff.
Passed all state and federal surveys through performance and preventive measures.
Implemented computerized patient discharge system to improve cleaning turn around time by 12 minutes.
Initiated training and education of medical staff on Regulated Medical Waste (RMW) Program which decreased the
overall tonnage by 30%.
Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive
supervisory practices and facilitating a proactive work environment.
Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
Established and maintained positive relationships with government regulators, residents, families, other area health
care providers, physicians and community at large.
Introduced, negotiated and implemented new projects to expand scope of services.
Led, designed and implemented training programs and initiatives which contributed to a 20% increase in
productivity.
Recognized for co-chairing a focus team that created system-wide communications on service excellence.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.
Professional Experience
Manager Physical Plant/ Executive Housekeeper/ Director Environmental Services
September 1993 to November 2011
University of Medicine and Dentistry of New Jersey (UMDNJ)
Identified process improvements in the day-to-day functioning of the department.
Closely collaborated with management team to make necessary improvements and satisfy patients and staff.
Continually improved knowledge, skills and performance based on feedback and self-identified professional
developmental needs.
Carolyn B. Barker Page Two
Professional Experience (continued)
Participated in facility surveys and inspections made by authorized governmental agencies.
Led the planning and achievement of goals and objectives consistent with the University Mission.
Created annual goals, objectives and budget and made recommendations to reduce costs.
Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
Strategically planned methods to achieve operational goals and targets.
Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
Led the facility management staff and sub-contractors in producing plans that focused on all aspects of facility
operations, including setting priorities and job assignments.
Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to
improve morale and teamwork.
Collaborated with department managers and monitored operation of department to correct problems, improve
services and ensure facility is properly maintained.
Reviewed customer survey information to prioritize areas of improvement.
Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards.
Organized and led monthly personnel meetings with management/supervisory team members.
Investigated, provided and submitted information to Quality Department about special incidents, events and
complaints.
Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce
expenses.
Assisted in resolving and satisfying patient and clinical requests and internal operational issues.
Established standards for selection, promotion and termination of staff.
Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.
Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for
improvement.
Analyzed facility activities and data to properly assess risk management and improve services.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Monitored infection control procedures to ensure health and safety within the environment.
Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
Conducted probationary and annual performance evaluations of management/supervisory team members.
Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, and
establishing service rates.
Maintained good communication between department heads, medical staff and governing boards by attending
meetings and synchronizing interdepartmental functions.
Education and Training
Sinclair Community College
Training:
Management and Marketing Skills Budget and Cost Analysis
How to Handle Difficult Staff Purchasing
Building Staff Moral Infection Control
Building an Effective Management Team Safety Management
Staffing Environmental Services in an Healthcare Environment Radiation Safety
Emergency and Disaster Preparedness
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