Customer Service Assistant

Deidre Diggs

Oakland, CA ***** ~ 510-***-****

***********@*****.***

JOB OBJECTIVE: ADMINISTRATIVE OFFICE AND CLERICAL SUPPORT ~ CUSTOMER SERVICE PROFESSIONAL PROFILE:

Administrative Office Associate with more than 5+ years of professional experience; adept at working in fast-pace environments demanding strong organizational, leadership and interpersonal skills. Committed to exceptional customer service and driven by challenges. Detail-oriented and resourceful in spearheading, organizing and completing projects; ability to multitask effectively. SUMMARY OF QUALIFICATIONS:

Strong collaborator and team player

Extremely Well Organized

Self-Starter

Strong written and verbal communication skills

Medical Terminology

Effective problem solver

Strong leadership skills

Trustworthy TECHNICAL SKILLS:

Typing (40 wpm)

Touch Data Entry

Electronic, Alpha & Numeric Filing

Faxing /E-mail /PDF Files

MS Word, Outlook and Access

Basic Excel and PowerPoint

File/records management

Schedule appointment

Multi Line phone units

ICD9, CPT PROFESSIONAL EXPERIENCE: A Diversified Family, Oakland, CA May 2011 - Nov 2011

Certified Nursing Assistant

Provided daily dedicated care to a patient diagnosed with cerebral palsy that included bathing, dressing and grooming, feeding, and dispensing medication as well as daily transferring with Hoyer Lift to transport to the Cerebral Palsy Day Center. Tended to all of the patients needs during daily day center visits.

Shields Nursing Home -Richmond, CA Oct 2009 - Dec 2010

Certified Nursing Assistant (Contract)

Responsible for the daily care of 10 patients, some of which were Alzheimer, Dementia and stroke patients, in an 85 bed facility. Responsibilities included dressing, grooming, feeding, checking vitals, daily charting, transferring, transporting and meeting the required needs of the patients

All Health Care Inc (San Quentin) - Hanford, CA June 2006 - Nov 2007

Certified Nursing Assistant (Contract)

Worked in the medical infirmary at San Quentin correctional facility and assisted doctors with sick call and terminally ill patients to include Aids, HIV, Hepatitis, and Cancer patients. Administered patient care to include vital signs, lab transport, and completion of medical charts while carefully following very strict security guidelines.

Alameda County In Home Senior Support, Oakland, CA Oct 2004 - Nov 2005

Certified Nursing Assistant

Daily in home personal care for a single patient which had mobility issues. My role involved everything from dressing, grooming and feeding to patient rehabilitation (range of motion exercises), medication dispensing, transporting to doctors appoints and ensuring a safe and clean environment.

Oakland Unified School District, Oakland, CA Oct 2001 - May 2003

Administrative-Attendance Clerk (Contract-as needed)

Primary roles and responsibilities included computer data entry, records management, administrative responsibilities such as typing memorandums and other documents, mail sorting and distribution. Answered multiple heavy to medium call volume phone-lines. Regularly interfaced with the public for student registration, enrollment and withdrawals.

Health South Rehab, Oakland, CA Aug 2002 - Oct 2003

Medical Receptionist (Contract)

Full-time receptionist for a busy workers compensation rehabilitation facility supporting 3 doctors. Key responsibilities included verification of insurance coverage collecting co-payments, scheduling appoints, data entry, record pulling and filing; managed phone-lines.

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