Customer Service Representative

MIRELLA ALONZO

**** ********* ** *******, ***** 770**-***-*** 0016

*******.******@*****.***

PROFESSIONAL EXPERIENCE

Jan 2007 Present Foster Wheeler USA Corporation

Estimator Civil

Prepare civil estimates of all material cost and field labor man hours, in accordance with

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established methods.

Ensure compatibility of engineering data on all information supplied to adherence to the

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organization’s standards and client requirements.

Develop preliminary sketches of standard foundations and piperacks.

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Maintain current pricing data file for commodities.

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Solicit cost data from Procurement and vendors.

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Prepare civil estimates as required on change orders, preliminary estimates and design cost

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comparisons.

Coordinate with Project Estimator and other departments and groups as required, defining

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the requirements of the project.

EDUCATION

University of Houston DT

B.S., Engineering Technology in Structural Analysis & Design

Graduated in Spring 2007

Awards: Deans List Fall 2004, Spring 2005 & Spring 2006, Most Outstanding Graduate

SKILLS

• Proficient in Microsoft Office, Power Point, Excel, Amateur SAP 2000 & AutoCAD

• Bilingual in Spanish reading, writing and oral skills.

• Communication: write clearly, listen attentively, express ideas, resolve differences, lead group

discussions, provide feedback, provide solutions, gather appropriate information

• Interpersonal Skills: eager to learn, work well with others, sensitive, supportive, motivate

others, share credit, delegates effectively, represent others, self confident, accept

responsibility, positive

• Research and Planning: forecast/predict, create ideas, identify problems, meet goals, gather

information, solve problems, define needs, analyze issues, develop strategies, assess situations

• Organizational Skills: detail oriented, coordinate tasks, punctual, manage projects effectively,

meet deadlines, set goals, plan and arranges activities, multi tasks

• Management Skills: lead groups, teach/instruct, counsel, manage conflict, delegate

responsibility, make decisions, direct others, enforce policies, take charge

RELEVANT/IRRELEVANT EXPERIENCE

Fall 2006 University of Houston DT Technology Department

Undergraduate Research

• Repair of post tensioned concrete beam.

• Test the repaired concrete beam and compare to original beam design.

Spring 2006 University of Houston DT Technology Department

PCI Beam Contest

• Helped with the fabrication of a pre cast concrete beam meeting certain criteria per rules, no

longer than 15 feet and at least 8 inches wide.

• Beam was designed for dead load and applied live load, load by single point at the middle.

• Reinforcing was done by pre stressing cables (steel strand) in the concrete beam.

• Load and mid span deflection of beam was measured and recorded.

• Several tests were done to calculate the highest load capacity.

Mar 2006 Jan 2007 Southeast Texas Legal Clinic

Receptionist

• Organizes and maintains file system and other records, as needed.

• Files and compiles filing system for various items throughout the department.

• Answers incoming telephone and relays calls to appropriate personnel.

• Performs routine typing and clerical duties as assigned.

Dec 2005 Dec 2006 Blockbuster

Customer Service Representative/Entertainment Specialist

• Welcome customers and engage in conversation on what they were looking for.

• Handle cash/credit cards for purchase and rental transactions.

• Inputting information to open membership for new members.

• Maintain store orderly; vacuum, sweep, mop, organize movies, and restock merchandise.

• Assist customers with movie information and answering questions.

Assist manager on duty with objectives and store organization.

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Summer 2004 Louisiana State University

GAEMP (Geoscience Alliance to Enhance Minority Participation)

Summer courses that focuses on research to introduce basic geoscience concepts.

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Verified the location of faults from prior interpretations using GPS and topographic maps, and

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to discuss observed faulted buildings, offices and roadways.

Collected shallow shear wave seismic refraction data from a suspected growth fault.

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Explored basic geology principles in hands on environment with field and research

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experience.

Dec 2003 Jun 2004 University of Houston DT Testing Services

Test Proctor/Student Clerk

• Supervise students taking entrance exams, THEA, CLEP or other exams.

• Supervised adults taking GED exam and help translate for Spanish speakers.

• Verified ID/DL for all students and adults taking exams.

• Clerical duties: coping, faxing, organizing, etc.

MISC

• Kappa Delta Chi Sorority, Inc. Alpha Theta Chapter Charter Member

• Volunteer Teacher @ Grace Community Church

• Lead Usher @ Grace Community Church

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