Manager Sales

Luwannah Lamas Johnson

**** ***** ******* ***** 832-***-****

Kemah, TX 77565 ********.*******@*****.***

Objective:

I feel I would be the perfect fit for the opportunity available; it will allow me to use my customer

service knowledge, apply my sales and leasing skills, and enhance my property management

experience; as well as offer you the best candidate that will maximize revenue and potential

growth.

Job Experience:

June 2010 – Feb 2012

Medifast Weight Control Centers

Center Manager and Sales Consultant, Webster, TX

Received “Most Improved Center” award for 2010 by generating 158% more revenue than 2009

Participated in all aspects of operating a weight loss center

Proven performer in sales consultations to new prospects, and maintained a clo sing ratio of 78%

Exceptional contribution to Houston Region in revenue; noted companywide for exceeding expectations,

and performance goals

Responsible for center management including staffing, scheduling, development, and revenue quotas,

daily accounting, purchasing, risk m anagement, and asset financial reporting

Improved center performance and owner/patient relations on every assignment, achieving a higher

retention rate

Responsible for new membership enrollments and maintaining constant growth in client base

Responsible for maintaining an active client retention of 88% or higher

Possess exceptional organizational, written, and oral communication skills

Proved to be determined and self-motivated, while being a team player with leadership abilities

July 2008 – June 2010

Florida Capital

Mosaic at Hermann Park, Houston, TX - Property Manager/Floating Trainer

Participated in all aspects of Property Management for the 400 unit high rise

Punched and accepted new units from construction

Managed staff and third party vendors for the 24 hour amenities, valet, concierge, etc.

Responsible for approval/denial of applicants

Acted as liaison between the rental residents, home owners, HOA, management company and

owner/investor of the project, once it was deemed fractured

Responsible for club house and office set up at time of CO/acceptance from construction

Maintained occupancy and resident relations during rehab after Hurricane Ike

Especially effective in negotiation and dispute resolution

Built relationships with buyers/investors, in order to assist in leasing and managing their condos

Marketed management agreements to realtors, locators, and prospective tenants

W orked closely with the master condominium association manager in learning and managing all aspects

of HOA, including administrative and financial duties

Audited files to ensure Perfect Paperwork for quarterly inspections

Luwannah Lamas Johnson

Became floating trainer for Florida Capital, to ensure all the new properties in Houston Area would

operate according to Florida Capital’s Policies and Procedures

June 2003 – July 2008

CRES Management

Towers at Clear Lake, Clear Lake, TX – Assistant Property Manager

Maintained a secret shop score of 90% or higher

nd

Received 2 place for “Assistant Property Manager of the Year” award in 2008

Responsible for collection of rents, HOA dues for home owners, small balances, and delinquencies

Distributed non-payment notices to delinquent residents and homeowners while continuously tracking

their status, which sometimes lead to eviction/collections

Met or exceeded the delinquency goal each month

Created an efficient and effective past due collection process

Helped organize and execute the conversion from Apartment Complex to Condominiums

Assisted Manager in decision-making, reports, and associate instruction

Successfully assumed responsibilities for supervising staff and managing property in the manager’s

absence

Audited files for Perfect Paperwork

Continued to participate in all aspects of leasing

August 2001 – June 2003

Wolf Creek Apartments, Clear Lake, TX – Assistant Property Manager

Maintained a secret shop score of 90% or higher

Proved to be a great closer, and advanced from Part Time Leasing Agent to Full Time Leasing in less

than 3 months

Advanced to the Assistant Property Manager position within 6 months of being on property

Responsible for all delinquencies, collections, and leasing

Maintained perfect secret shop scores

Noted for maintaining great curb appeal

Covered sister property to help with leasing during low occupancy, and short staffing

Computer Skills:

OneSite Software

AMSI Software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Luwannah Lamas Johnson

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