Engineer Technical Support

P E I -N A N H U

*** **** ** ****** ** . Arcadia, CA 91007

Phone 626-***-**** . e-mail: ******@*****.***

OBJECTIVE

To be a part of a highly professional and competitive team dedicated to the

implementation, operation and maintenance of mission-critical

infrastructure.

COMPUTER SKILLS/LANGUAGES

Hardware: IBM, DELL,HP, Macintosh

Computer Language: ASP, C++, HTML, Visual Basic

Software: [Including but not limited to] Data Architect, Data

Analysis, Dreamweaver, Eudora MS, Visio, Macromedia Flash Mx,

Microsoft office Suite, Paint Shop Pro, all Windows

versions(NT/2000/XP/2003), Adobe Photoshop, Adobe Page Maker, Active

Directory

Report Generator/ERP System: Crystal Reports, Cognos Impromptu,

Microsoft Access, Microsoft Excel, Power Play, Power Designer, SAP R/3

Language: Fluent in Mandarin Chinese/Taiwanese and English

PROFESSIONAL EXPERIENCE

Integrated IT Technical Support Engineer

2012-2013

. Set up and maintain basic network operations

. Configure user account and Install proper version of Windows PC,

Windows Server and other required software.

. Respond to questions of users concerning their access of network

resources

Megasys,Inc. Technical Support Engineer

2008-2009

. Assisted in troubleshooting user problem relating to Megasys

financial software.

. Enabled and disable user permission on Megasys software, adjust

module option to fit user requirement.

. Coordinated live remote support using remote management tool.

TS. Micro Tech Technical Support Engineer

2008

. Maintained demo room equipment and troubleshoot camera and DVR

system.

. Performed upgrades, installation of software and drivers and

maintain essential desktop troubleshooting.

. Debugged and troubleshot existing websites and corrected errors

as required for clients

Tank Sports Inc. Information Technology Manager

2007

. Maintained computer hardware and software, managed Axapta Inventory

system.

. Configured user rights and permission, disabling and enabling

accounts, file and folder permissions and configuring security

templates as per need.

. Assisted on on-site visits and hardware troubleshooting and

local system upgrades.

National Taiwan University Web and Computer Supervisor

2004-2007

. Maintained computer lab and internet equipment, implemented

printer cost system, coordinated assistant for faculty support,

translated application for AACSB.

EDUCATION

Pennsylvania State University

1999-2004

Bachelor of Science Degree, December 2004

Major: Management Information Systems/International Business

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