Manager Customer Service
Resume:
WILLIAM F. BURNS, JR.
Collierville, Tennessee 38017
901-***-**** email: ********@*****.***
OBJECTIVE
To obtain a management/supervisor position with a progressive company
to utilize my expertise in sales, project management, and client
relations.
SUMMARY
Offer a solid track record in project management, leadership, client
service, and sales. Background includes a foundation in direct
client contact, office administration, business development, and
extensive experience in exceeding customer expectations. I have
consistently demonstrated strong work ethic and a commitment to
meeting and exceeding organizational goals.
Offer outstanding interpersonal and business communication
skills as well as a high degree of professionalism for representing
an organization in a positive and effective manner.
Skilled at building client relations and providing outstanding
customer service.
Utilize organization, time management, and job coordination
skills to complete simultaneous projects according to deadlines.
Skilled at troubleshooting and resolving customer problems.
Work well in high pressure, high stress environments, both as
an individual and as part of a team.
EXPERIENCE
BEST LOADING SERVICES, INC., Memphis, TN
07/06-present
Regional Manager: Responsible for daily operations of 5-10 opco's
(operating companies) over several states. Develop new business
through sales and reputation. Establish a strong relationship with
customers to provide a liaison between companies. Meet all
customers' expectations to provide a stress free business for them.
Provide training of Account Managers.
Oversee budgets, production, man hours and daily deposits of
each location.
Increase money earnings at each location.
Oversee proper manning of each location depending on work load.
Ensure all policy and procedures are followed and enforced.
Smooth dock flow of employees and work load.
Hiring and firing of employees.
Perform audits of each location to ensure safety regulations
expectations are met and exceeded including OSHA requirements.
Manager of 5-10 Account Managers and 150-200 employees.
Handle unemployment hearings when needed.
Oversee all payrolls for my locations and invoicing of
customer.
TRADER PUBLISHING, Memphis, TN
03/05-
07/06
Circulation Manager: Distributing national, regional, and local
Trader Publications within assigned geographic locations. Developing
new markets and increasing circulation and revenues. Establishing
and maintaining excellent customer relations.
Maintain sufficient support base of employees and
independent contractors.
Oversee the training of new employees.
Participate in annual sales forecast and budgeting
process.
SOUTHERN PROPERTIES, Memphis, TN 10/02 - 03/05
Vice President / Equity Partner: Provide leadership, planning,
resource coordination, and troubleshooting to guide residential
renovation projects to profitability.
Supervise all phases of construction, which involves:
- Site Preparation
- Materials Coordination
- Meeting with Architects and Management to Discuss Changes
- Quality Control
- Coordination/Negotiation of Subcontractors
CONTINENTAL EXPRESS AIRLINES, Memphis, TN 09/00 - 01/05
Service Agent Supervisor: Schedule and manage 15-30 agents per
shift, assisting agents with information and authorization to resolve
conflicts in a timely manner. Provide agents with the tools
necessary for handling both regular and irregular operations.
Effectively relay situations to management for feedback.
Complete and submit weekly performance reviews for qualifying
agents.
Reward agents and maintain open lines of communication to
ensure a positive, successful team environment.
Remain apprised of various FAA mandated policies and procedures
as well as company policies.
Interact and Resolve customer complaints
FEDEX, Memphis, TN 1993 - 2000
Ramp Manager: Directed ramp operations with efficiency and
productivity to ensure aircraft/tractor trailers are loaded/unloaded
in a safe and efficient manner and that hazardous materials are
labeled and loaded correctly with proper paperwork. Computed proper
weight and balance of aircraft prior to each flight, then direct the
actual loading process to affect desired weight and balance ratios.
Coordinated troubleshooting for equipment maintenance requests.
Key freight routing troubleshooter.
Ensured all ramp functions are performed in accordance with
established policies and procedures.
Utilized organizational, communication, and analytical skills
to supervise 30+ employees
EDUCATION
UNIVERSITY OF MEMPHIS, Memphis, TN
B.B.A. 5/98
Dean's List
Private Pilot License
Tractor/Trailer License
WILLIAM F. BURNS, JR.
115 Cottonwood Dr
Collierville, Tennessee 38017
901-***-**** email: wfburns1@ yahoo.com
Ladies/Gentlemen:
As an individual who is hard working, dedicated, and determined to make a
substantial contribution in the work place, I would like to apply for a
position with your organization. Please review the enclosed resume, which
will familiarize you with my experience, skills, and abilities.
I seek a challenging position where significant accomplishments and hard
work will be appreciated and rewarded. Motivation, diligence, and
competence, as well as a positive attitude are some of my quality traits
which will provide valuable support to your organization.
I can further demonstrate my qualifications in a personal interview and ask
you to consider this option. Please contact me at your earliest
convenience. I appreciate your time and consideration.
Sincerely,
William F. Burns
Contact this candidate