Customer Service Sales

Keyon Michelle James

(**********@*****.***)

*** ****** **.

Darlington, SC 29532

(Mobile) 843-***-****

Objective: With an extensive 6 year background in banking, seeking a

professional position to contribute my skills in multitasking and attention

to detail

Summary:

. 3 plus years customer service/assessing customer needs

. Demonstrated sales and referral skills/met and exceeded goals

. Excellent communication skills

. Demonstrated use of computer skills and achieving goals

Experience:

Darlington Main Wells Fargo

Personal Banker 1 (safe) July 2012-December 2012 Darlington,

SC

. Assessed client financial needs and maintenance accounts

. Met daily solutions goals

. Utilized a book of business

. Provided team motivation/leadership for meetings

Assurant Group

Hazard Insurance Processor May 2012- July 2012

Florence, SC

. Updated home insurance documents

. Data entry

. Met daily processing/accuracy goal

Banker Support March 2010-

February 2012 Charlotte,NC

Customer Service Representative 4

. Assist Relationship Managers, Relationship Associates and Business

Bankers with management of daily activities

. Resolved escalated team member inquiries

. Coach team members, Facilitated team diversity activities and Served

as Liaison for special projects from senior leader (CSM)

. Advised on Treasury services/direction on sales opportunities and

service commercial loans

. Assist team members with business direct products

Business Services/Transition Desktop High Value Banker September 2008

-March 2010

. Sold financial products and services, answer and resolve external

client inquiries, Perform extensive research, assist coaching team

members

. Utilized standard Wells Fargo business systems and Wachovia business

systems and service loans (commercial/AFS)

. Assist clients with wiring funds, serviced accounts for treasury

products

. Serviced business direct accounts

Employee Financial Service Representative July 2005-September 2008

. Maintained and exceeded sales goals

. Assist internal clients with retail needs

. Accessed and maintenance deposit accounts

. Resolved client inquiries

. Performed complex research

Belk (Eastland Mall) January 2005-July 2005 Charlotte,

NC

Sales Associate/cashier

Accomplished sales quotas

Handled monetary funds

Education: Johnson C. Smith University

Bachelor of Arts Psychology

Volunteer Work:

Carver Elementary School (Florence, SC)

Faith, Hope, Love Mentoring Program (Charlotte, NC)

M.A.T.T.A. Group Homes (Charlotte, NC)

Contact this candidate