Loss Mitigation Consultant
Resume:
Ashima Heath
Jacksonville, FL 32246
Cell: 904-***-****
Email: ******.*****@*****.***
OBJECTIVE:
TO OBTAIN A POSITION IN AN ESTABLISHED COMPANY WHERE I MAY UTILIZE MY
CURRENT KNOWLEGDE WHILE CONSTANTLY EXPANDING MY EXPERTISE.
QUALIFICATIONS:
. Personal ambition and desire for growth
. Experience with Microsoft Word, Excel, Powerpoint, Visio, etc
. Customer Service and problem solving skills
. Vast knowledge of HAMP guidelines
. Ability to organize, prioritize and allocate workload for efficiency
. Strong verbal and written communication skills
. Strong math and analytical skills
EXPERIENCE:
01/12-Present American Home Mortgage Servicing, Inc
Jacksonville, FL
Offshore Operations Specialist, Senior
. Manage a team of 85 Offshore Associates and 10 Onshore Associates
. Review escalated loans for 4 loss mitigation programs, including
both HAMP Tier 1 and Tier 2, at the request of the Director and SVP
of the Home Retention Department.
. Assisted with implementation of the MA Attorney General Settlement
policy and procedure updates
. Conduct weekly audits for both Onshore and Offshore associates to
ensure compliance and drive production
. Work closely with System Admin to identify and resolve system errors
affecting processing and reporting
. Work with Quality department to make certain policies remained
compliant with HAMP guidelines, company guidelines and Investor/ MI
restrictions
. Continue to perform duties of Offshore Operations Specialist
03/11-01/12 American Home Mortgage Servicing, Inc
Jacksonville, FL
Offshore Operations Specialist
. Work closely with Offshore Supervisors to ensure timely & proficient
loss mitigation reviews
. Provide support for Offshore Associates, SMEs and Supervisors with
escalated issues
. Complete MHA-C audits and respond to OAR findings
. Identify areas of opportunity and assist in resolutions
. Conduct training sessions for onshore and offshore associates on new
processes
06/09-03/11 American Home Mortgage Servicing, Inc
Jacksonville, FL
Loan Consultant III /Bankruptcy Loss Mitigation Negotiator
. Performs loss mitigation resolution efforts on both delinquent &
current loans
. Negotiates with borrowers and borrower representatives in order to
finalize the best retention solution possible
. General understanding of foreclosure & bankruptcy processes and laws.
. Work directly with AHMSI & debtor bankruptcy attorneys
. Extensive knowledge of the Home Affordable Modification Program
(HAMP)
. Remain updated with the changes in operating procedures
. Successfully manage a pipeline of 250-350 files
. Consistently exceed goals and expectations of management
09/08-05/09 Synergy Processing, Inc
Jacksonville, FL
Loan Consultant / Loss Mitigation Negotiator
. Discussed the loss mitigation process with clients that are delinquent
on their mortgage accounts
. Successfully managed a pipeline of 150 - 200 files
. Performed bi-weekly updates with lenders and client via phone & email
. Maintained office in manager/owner's absence
. Assisted subordinates with problem files & delegate files according to
individual abilities
. Prepared taxes for sister company, Tax Time, during tax season
03/08-10/08 Citi
Jacksonville, FL
Customer Service / Sales
. Assisted customers with understanding Citi services and products as
primary point of contact
. Exhibited strong sales, customer relations, and problem solving
skills
. Interacted with customers via inbound calls and research and resolve
accounts in response to their inquiries
. Remained updated with the changes in policies and terms
01/07-04/07 Liberty Tax Services
Jacksonville, FL
Tax Preparer
. Prepared taxes of walk-in customers
. Accepted payments and complete disclosures
. Forwarded completed tax returns to review specialist
. Advised customers of tax tips for the upcoming tax season
EDUCATION:
High School Diploma in Business Academy 1998 - 2002
South Philadelphia High School, Philadelphia, PA
Undergraduate studies in Accounting and Finance
Clarion University of PA, Clarion, PA
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