Manager Engineer

FEROZ M.SHIVAPUR

Phone: 925-***-****

*******@*****.***

OBJECTIVE

15+ years of experience in Analysis, Design Development, and Testing.

Possess Full lifecycle experience in scoping, designing, developing,

deploying, and supporting enterprise scale business application and

Customer relationship management applications. Unique competency in

translating business issues into customer solutions including opportunity

identification, requirements development, software development management,

delivery, support, and analysis.

EPIC Certifications:

Epic Training Attended

1. Chronicles Non Programmer 1. Care every where

Basic

2. Unix/Cache' System Manager (Cache part 1 and Cache Part II) - 2011

3. Chronicles Install Utility

4. Interface Admin

HARDWARE AND SOFTWARE EXPERINCE

Hardware: UNIX, IBM-3090, OS-390, IBM-VM, VSAM, VAX, IBM-VM,

OS/2,Windows NT and MS-DOS

Languages: PASCAL, COBOL, CICS, JCL, BASIC, TSO/ISPF, FORTRAN77, VB,

TURBO C, ASSEMBLY LANGUAGE, MICROPROCESSOR 8085, MS

Access. JAVA SCRIPT, ASP, Dynamic HTML, C, C++, XML,

Perl, TSL, VB. MQ Series

Networking NOVEL-4.0, Windows NT (as a user only)

systems:

DBMS: DBASE III PLUS, CLIPPER 5.2, FOX PRO, LOTUS.

RDBMS: ORACLE 8.0, PL / SQL +, FORMS, REPORTS, DB2

CASE TOOLS: Turbo Analysis Ver. 2.2, and FTP (File transfer Protocol)

TRAINED IN: ISO 9002, TQM (Total Quality Management), CMM

(Configuration Management) & QA

Management HL7, Rational Robot, Robot Test Manager, Purify,

Testing Tools: Quantify, Clear Case, Clear Quest, SoDA, Silk, QA

Partner, SQA Robot, Win Runner, Load Runner, Test

Director, McCabe's Visual 2000, DOORS and Rational Rose,

QTP.

PROFESSIONAL EXPERIENCE

March 2011, to till date UCLA HealthSystem

Role: DBA Manager / CACHE DBA specialist

Responsibilities:

Worked as a Lead Cache DBA/ Data Courier Specialist/ Security

Analyst/Interface Engineer/ ETL Specialist/Disaster Recovery Architect,

DBA manager and manage all HIGH & CRITICAL incidents.

Implementation

. As the SME working with different IT teams implemented continuous

availability (includes DR) solutions. This solution greatly reduces

system outages for end users.

. Worked in different phases of Epic implementations.

. Designing and build different CACHE` environments (development, test,

data migration, PSUP, Training Environments, pre-prod and prod).

. Set up Data courier: POC to TST, TST to PROD, TST to PSUP, TST to

other Non Prod and Training Environments.

. Coordinate with the interfaces team to implement ADT/LAB interfaces.

. Implementation of DRPC/BCA solution.

. Involved in Set up ETL and Compass upgrade

. Deployment of different of versions of EPIC application

. Implementation of environment monitoring custom and EPIC.

. Involved with system and application cutover activities.

. Involved in Printing and LWS setup.

. Setup LDAP for all the environments.

. Involved in go-live readiness.

. Setup Disaster recovery between two data center.

. Designed Data Extract for xDR project from Oracle Database to DB2

. Setup user security and templates.

Operations

. Operations readiness review for different deployments and cutover

. RCA for HIGH & CRITICAL incidents. Coordinate with regional PM to

report incident status and root cause analysis for High and

Critical incidents

. Develop checklists and Daily Care & Feeding documents for all the

DBA's

. Guide other Subject Matter Experts (SME) for other EPIC

product/module implementations.

. Build, upgrade, restore, refresh, archive, stage, mapping in cpf,

backup, integrity check, replay journals, recovery, webbolb, LDAP,

SU/RA's, monitor and ongoing support 24X7.

June 2010, to March 2011

Sansum Clinic

Cache /AIX/ Storage Architect

Involved in the following activity at Sansum Clinic

. Epic set up for non prod, PROD, SHD, and Failover servers

. EMC storage set up, EMC Replication manager set up for Clone copy and

snaps

. IBM severs setup, Used HACMP for managing all the servers.

. Printing set up for epic users PROD and Non PROD

. Maintenance of Cache DB for Non Prod, PROD, SHADOW, and Failover

servers, using HACMP cluster

. Maintenance of UNIX servers

. User set up for AIX

. Installing clarity on PROD and Non Prod

. Environment Refresh, Upgrades, SU updates etc..

. Daily Care and feeding for all the environment Responsible for all

the Cache Database, AIX servers, and SAN Storage of Sansum Clinic.

Set up Care Everywhere, BCA and Clarity applications.

July 2004, to June 2010

Kaiser Permanente

Kaiser Permanente Lead

Support Engineer

. Deployed the clinical application on to around 20 Unix AIX servers

version 5.3.

. Devised shell scripts for refresh, backup, monitoring and incident

management of the application database.

. Involved in capacity planning of storage for the AIX servers to meet

business needs.

. Currently involved as a production support specialist to triage any

high & severity incidents, performance issues on AIX and at

application levels.

. Updated Validation Check lists to incorporate new changes as and when

EPIC releases new Versions or packages.

. Involved in integration and validation of the interface from ancillary

to Epic and vice versa

. Configure the programming points as instructed by EPIC

. Configure AIP, Background monitor, bridges translation tables, bridges

error reports

. Trouble shoot bridges issues for all the interface.

. Supported interfaces/bridges for non-production environment as well.

. Have very good understanding of EPIC bridges product such as AIP,

AIV, AIM,AIT, AIL, AIE.

. Good knowledge of message flow with in bridges/interfaces for incoming

and outgoing interfaces.

. Troubleshooting skills include verifying messages in epic globals and

debug utilities.

. During testing/validations - I was involved in re-submitting messages,

analyze the messages and error report to discover what caused the

message to fail in bridges as such.

. Post implementation skills include, doing daily care & feeding of the

interface; audit the logs for errors & warning. Work with the

ancillary system SME / EPIC AC to get the issue resolved by re-

submitting the message from source system.

. Use ETAN for capturing bridges information and reloading the

information to different environment.

. Install and upgrading the environments (PROD and Non PROD) form

different epic releases e.g. Summer, Fall, and Spring Versions.

. Responsible for file loads.Involved DBV sessions.

. Restore prod copy to development environments for integration

validation of new epic components.

. Refresh shadow server from OLTP copy every time we enable & disable

read-only mode functionality

. Maintaining and Configuring archive scripts to take daily backups of

non- production environments

. Triage of configuration & installation, performance problems in CACHE`

and on OS side

. Audit of environment configurations

. Performing root cause analysis of problems

. Creation of reports documenting installation success/failure

. Analyze and recommend alternative technologies that will enhance

current or anticipated Information systems and that support overall

corporate and business goals.

. Help develop systems architecture standards.

Responsible for installing epic K-packages, sync, non sync, and EEG into

PROD and Non PROD environments.

Software : HL7, Epic product suites, Unix, Cache, Chronicles, Bridges,

AIX, shell scripts, cronjobs, and redalert

March., 2003 to July, 2004 Kaiser

Permanente

KP HealthConnect, National DMDL Team Lead

Business Consultant

Data Conversion Analyst

As the Lead Business Consultant I was responsible for the regional data

migration data load activities for the implementation of Epic's Outpatient

Clinical, Practice Management and Inpatient suites. Data types included

Radiology, Lab, Allergy, Pharmacy, Appointments, CMS, FAC-ORG, Wave, Skin

Test, Immunization, and EKG.

. Worked with team manager, developers and analysts to define the

national data conversion guidelines and status reporting.

. Collaborated with regional contacts in determining scope and approach

of the KP HealthConnect conversions.

. Wrote detail design specifications for each data type being converted.

. Managed the development and unit testing of data conversion programs.

. Assisted the regional data validation lead in determining scope and

approach of the validation effort required.

. Was responsible for the quick turn around of fixes/resolutions for

defects/issues found during regional data validation activities.

. Involved in DBV sessions to discuss about the category files and

master files.

. Managed implementation activities during dry runs and go-live.

Senior QA/Test Analyst, May 2001 to March 2003

Kaiser Permanente

KP-CIS QA - responsible for testing entire EKG ancillary and being a

designated trainer for the EKG ancillary. Areas of proficiency include EKG

TraceMaster application, FTP, MQ Series, engineering KP-HL7 messages, KP-

HL7 analysis, IDD, ICD, and functional and non-function system

requirements.

Programmer Analyst, Los Angeles, CA. Feb 2001 to April 2001

CompuHope Inc.

. Designing, executing and develop test cases and also responsible for IDD,

ICD & process documents.

. Creation of Automated Scripts Using Win Runner, Uploading all Automated

and Manual Scripts into Test Director. Tracking the defects using Test

Director.

. Environment: Unix, Oracle, Java, XML, C++, TSL, WinRunner, Test

Director, Load Runner, Rational Robot, Rational Test Manager, Clear Case,

Clear Quest

Consultant, Los Angeles, CA. June 2000 to Jan 2001

Rao Consulting Inc

Responsible for Testing and Quality Analysis their system (NCBS and

Phoenix) of SEMPRA ENERGY.

. Designing, executing and develop test cases from test design

specification and automated the test case using Rational Robot. Track the

defects using Test Track. Also responsible for performance testing.

. Environment: Windows NT, Oracle, Java, XML, C++, TSL, DB2, Rational

Robot, Rational Test Manager, Test Track

System Analyst December 1998 to May 2000 SETA

CORPORATION, Baltimore,MD.

Software Tester, QA-CM Specialist - HCFA (Health care financial

administrator)

. Designing, executing and develop test cases from test design

specification

. Documenting test results and running test cases using testing tools such

as Win Runner 2000 & Visual 2000. And also created the manual test

scripts using Win Runner and uploaded them into Test Director.

. Used Doors for configuration management and Requirement Management

. Environment: Windows NT, Unix, DB2,Cobol, JCL, CICS, TSL, Perl, VB, C,

C++, Win Runner, Test Director, DOORS, Visual 2000

Senior Software Engineer. Aug 1997 to Sep 1998 ITEX Information

Tech. Pvt. LTD, Bangalore.

. Analyzed business requirements, functional specifications and system

requirements

. Developed Sales system using Clipper. And also responsible for Unit,

Integration, Functional testing.

Senior Software Engineer, June 1996 to July 1997

Medley Infotech, Bangalore.

Responsible for System Analysis, Design, Development and System Maintenance

of In House System for Medley InfoTech. Such as Payroll, Inventory, stock

and others related to Human Resource Dept. Responsibilities also includes

quality Control and Documentation of the system.

Software Engineer, March 1993 to May 1996

Forbes Gokak Ltd. TATA Group

Responsible for the System Analysis, Design, Development and System

Maintenance. For the in House Systems for Forbes Gokak Ltd. Developed the

Capital Purchase, Local Sales and Depot Sales, Inventory Control,

Production Planning, Packing, Export Sales, Cash Book systems using Oracle

and Clipper.

Programmer, Aug.1992 to Feb 1993 LAN Mark

Computers Fort Bombay.

Responsible for Design, Development & System Maintenance. For other groups

of LAN Mark Computers.

. Memory Management (Demo Package): Developed in "C"

. Communication System between a computer and a weighing scale: Developed

in "C"

EDUCATION

B.S. in Computer Science and Engineering from Dharwad University. INDIA.

1992.

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