Engineer Customer Service

D aniel M. Ch r istensen

**** ****** *** ****. **** (516) 492-

8606

Fort Lauderdale, FL 33312

******************@*****.***

Creative Loyal Techie Ar t iculate Problem-Solver Writer

Impressive S trategic

B r illiant

E ducation

State University of New York Geneseo Never heard of i t? I n 2008 Kiplinger's…

l isted the college

B.A. Communication as the number one "Best Value Public College" in the

nation

M inor J o u rnalism O riginal Major:

E lementary Education

H istory

Zimme rman Advertising (Ft. Lauderdale, FL)

Account Executive, White Castle (2012-2013)

I only recently discovered what I wanted to be when I grew up. Excelling as a Network Engineer, I found

t he I.T. industry to be repetitive and unchallenging. I possessed a rare quality in the field, an ability to

communicate and articulate in a way your typical I.T. guy lacked. After a year in Zimmerman

Advertising’s Help Desk, the EVP, Chief Client Officer challenged me to develop a holiday campaign for

Boston Market based on a single creative brief, the first I’d ever seen. Within a week, I designed a

p resentation defining the brand architecture of the casual restaurant and recommended a retail campaign

using copy points and art files. The presentation conceptualized the strategic direction for Thanksgiving

based on personally conducted competitive reports, while supporting the brandtailored campaign with

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D aniel M. Ch r istensen

2640 Marina Bay Blvd. East (516) 492-

8606

Fort Lauderdale, FL 33312

******************@*****.***

Creative Loyal Techie Ar t iculate Problem-Solver Writer

Impressive S trategic

B r illiant

media and digital initiatives. Upon review, the CCO instructed me to interview with the EVP, Chief

Strategy Officer, who, after 3 meetings offered me a job as a Research Analyst. I was also offered the

position Account Executive for White Castle. After seven long years working in I.T., I finally got my foot in

t he door.

Achievements:

Developed Lent campaign with support from broadcast productions, print ads and point of

p urchase. Sales and t ransactions system wide rose 5% for the year in the fi rst two weeks of the

p romotion.

After 90 day evaluation, directed to manage t raditional retail team on most t rafficked account at

t he agency and spearheaded consecutive quarterly campaigns with under twelve week preparation,

conception and print ing/shipping timelines. Hi t all deadlines.

Balanced billing and budget requests and conducted weekly account reviews, utilizing

sales/transaction figures to gauge the financial climate of White Castle’s role in the QSR industry.

Negotiated fi rst-rate client relations through persuaded brand-focus discussions, concentrating the

m ission and vision of the QSR while implementing strategic and creative briefs and ensuring the

client stays at the cutting edge of industry t rends.

H istory

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D aniel M. Ch r istensen

2640 Marina Bay Blvd. East (516) 492-

8606

Fort Lauderdale, FL 33312

******************@*****.***

Creative Loyal Techie Ar t iculate Problem-Solver Writer

Impressive S trategic

B r illiant

Z imme rman Advertising – Network Engineer (Ft. Lauderdale, FL 2011-2012)

Comcast Cable – Desktop Engineer (Weston, FL 2010)

Computer Evolution – Desktop Support Specialist (Oceanside, NY 2008-2010)

Unisys – Help Desk Support Representative (Rochester, NY 2007-2008)

C.I.T @ SUNY Geneseo – Help Desk Technician (Geneseo, NY 2005-2007)

Despite studying Communication and Journalism, my college education was in the I.T. field. Starting as a

part-time job answering phones at the university’s Help Desk, I spent seven years moving up the industry

l adder, achieving promotions and advancing through technical titles. All my computer, network, server and

enterprise security skills are self-taught. Computers and technology came to me easily, and I was able to polish

my troubleshooting and problem-solving skills ‘on the job.’ My ability to communicate, a trait missing from

w ithin I.T., granted me the fortune of positive customer relations. I’ve supported Fortune 500 companies and

corporations, small business and home offices, and founded a financially successful computer repair and

i nstruction company. I’ve accomplished all I want in I.T.

Achievements:

Worked my way up, from answering the phones in college, to managing the network stability

and system maintenance of national corporations. I can fix any computer I’m handed. I never

received schooling or obtained certifications, and have surpassed the achievements of my peers.

3 Page

D aniel M. Ch r istensen

2640 Marina Bay Blvd. East (516) 492-

8606

Fort Lauderdale, FL 33312

******************@*****.***

Creative Loyal Techie Ar t iculate Problem-Solver Writer

Impressive S trategic

B r illiant

Created knowledgebase guidelines and lead t raining programs for internal departments. Managed

Help Desks, and computer retail stores, learned Java, built computers, wired buildings and tutored

t he elderly.

Rapidly adapted to over-night industry updates, followed market and consumer t rends to stay head

of new technologies and mastered vast spectrums of hard/software platforms to consistently

p rovide company-specific needs.

Developed advanced technical skills through personal study of enterprise systems and networks

w hile progressing through the I.T. field at various levels. While peers had schooling and

certifications, I apprenticed and conducted hands-on t raining.

Ensured system optimization and network stability along a wide spectrum of office demands and

sizes. Supported fast-paced sales and creative offices ranging between five and two-hundred users,

a long with safeguarded confidential accounts through security implementation.

Background:

Compu-T utor ( Long Island, NY)

Founder /Owner (2008-2010)

Reserved funding for computer repair and tutoring startup, gaining retail clients, and building a

p rofitable business by offering services and support lacking in my community.

E mmis Communications ( New York, NY)

4 Page

D aniel M. Ch r istensen

2640 Marina Bay Blvd. East (516) 492-

8606

Fort Lauderdale, FL 33312

******************@*****.***

Creative Loyal Techie Ar t iculate Problem-Solver Writer

Impressive S trategic

B r illiant

M arketing Coordinator, Hot 97 WQHT in New York (2008-2009)

Produced market researched radio promotions and organized live events earning advertising

endorsements.

SUNY Geneseo (Geneseo, NY)

TV, Radio, and Newspaper (2003-2007)

Created, directed, managed and wrote scripts for live, student-run television and radio programs.

Advanced Journalism Minor experience by wr it ing columns, conducting interviews and researching

local topics for weekly published college newspaper articles.

Food Service I ndustry

Waiter, Bartender, Chef, Caterer, Kitchen Runner, Busser, Host, Delivery (2001-2008)

Refined work ethic, built initiative, t rained me in fast-pace, high demand industry, allowed

me to master high pressure, stressful environments, improved my customer service, and

f urthered my client relation and retention skills, all while working, over time, every

position possible in quick-service, casual and fine-dining establishments.

You’ve made it this far…

Created fake news television show, in college, with an ensemble cast, doing weekly live shows, called SNEWS (Sarcastic-

News).

Made captain of the Varsity football team as a Junior in high school.

5 Page

D aniel M. Ch r istensen

2640 Marina Bay Blvd. East (516) 492-

8606

Fort Lauderdale, FL 33312

******************@*****.***

Creative Loyal Techie Ar t iculate Problem-Solver Writer

Impressive S trategic

B r illiant

P layed saxophone, bass clarinet, t rumpet and drums in marching band.

Studied Spanish in school for eight years. I’m okay.

Won 7th g rade Science Fair for studying the reason yawns are contagious in humans (it’s all in your head).

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