Customer Service Maintenance

Fabian A. Calella

I am authorized to work in USA and Argentina for any employer.

EXPERIENCE

*/**** – present

TRADE STREET Residential – Park at Fox Trails, Plano, TX

Maintenance Technician

• Ensure all vacated apartments are in top working condition

• Repair general appliances, A/C and electrical

• Perform carpentry work, welding, painting and plumbing duties

• Move and Install appliance and electrical fixtures

• Install, repair and rekey deadbolt locks

• Upkeep of resident pools: water chemistry, pump and general equipment maintenance

• Handle designated service requests within 24 hours - on duty and on-call

• Manage inventory and shop

• Knowledgeable of OSHA safety standards

5/2011 – 12/2011

AMLI Residential – AMLI on Frankford, Dallas, TX

Make Ready Specialist - for community of approximately 600 apartments

• Ensure all vacated apartments are thoroughly restored to Make Ready status

• Inspect vacated apartments and complete required repairs

• Handle various non-technical functions

• Support maintenance staff

11/2010 – 5/2011

Richdale Group, The Dorchester Apartments, Dallas, TX

Make Ready Specialist

• Ensure that apartments are ready for occupancy by performing various and as needed

electrical, plumbing, carpentry, appliance repair, and other miscellaneous equipment

maintenance and repairs, as well as painting and rekeying

• Maintain tools, equipment, and workspace and ensure they are organized and in proper

working order

• Provide superior customer service to internal and external customers.

6/2006-9/2009

Pride International, Oil Company in Mendoza, Argentina.

Production – Field Technician

• Computerized Electronic Dynamometry and Echometry

• Physical Measurements

• Operator Dynamometry

• Transient Pressure Testing Techniques

• Memory Operator (background pressure tests)

• Maintenance and repair of measuring equipment

• Worked in oil fields: Neuquén, Catriel, Malargue and Mendoza, Argentina.

2/2005 -6/2006

REPSOL Y.P.F. Distillery, Lujan de Cuyo, Argentina

Technical and Systems Support

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Fabian A. Calella

• Help Desk

• Hardware Inventory and daily software backup

• Maintenance and equipment repair

• Support and preparation of equipment for teleconferences

7/2002 – 11/2004

Spectrum Painting, Annapolis, Maryland, USA

Painter - Commercial and Residential

• Interior and exterior painting

• Wood repair/replacement, drywall repair, power washing, flooring, complete deck care,

wallpaper

• Carpentry

1/1999 - 5/2002

Banco Suquia S.A. (formerly Banco Mendoza S.A.), Mendoza, Argentina

Technical and Systems Support

• Supervised 17 branches throughout Argentina, which included managing user support,

maintenance and installation of all banks PCs, printers and servers.

2/1998 - 1/1999

Banco Mendoza S.A., Mendoza, Argentina

Information Security Officer

• Designed and Implemented information security techniques (according to B.C.R.A.

policy)

• Studied and applied hacking software techniques to enable the integration of higher

security systems in corporate networks

• Firewalls (Internet security software)

• Investigated information fraud

• Supervised and evaluated high-risk users for the current bank system

• Managed accounts of all AFIP users

• Maintained log analysis and bank system journals

• Verified the completion of procedures for Administration backup, including user names

and passwords.

• Carried out function analysis studies of all bank department roles and responsibilities

(tellers, supervisors, credit officers, account officers, administration, etc.)

• Reason for change: Promoted to Tech / Systems Support when Banco Mendoza was

sold to Banco Suquia S.A.

EDUCATION and CERTIFICATION

EPA CERTIFICATION – UNIVERSAL (2011)

Degree in Physical Education, I.E.F. “Instituto Jorge Coli” College - Mendoza, Argentina

High School Diploma in Electronics – granted by “Captain Daniel Manzotti” Technical High

School – Mendoza, Argentina: Basic training in Carpentry, Mechanics, and Welding. Advanced

training in electronics and electronic equipment repair.

LANGUAGES

Spanish – Native

English – Intermediate

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Fabian A. Calella

REFERENCES

On request

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