Sales Years Experience

Khanh to

***** ***** ********

San Juan Capistrano, CA 92675

Tel. 949-***-**** E-mail: **********@*****.***

CAREER GOAL: Seasoned IT professional with diverse experience seeking

a Sales position in any industry

PROFESSIONAL SUMMARY

. 10 years progressive experience in designed E-commerce websites,

managed Sales, Support and successfully led a team of Audio/Video

Custom Installers to achieve company profit averaging %15 year-over-

year from 2000 to 2006

. Expanded sales of Specialty Audio equipment via online E-commerce

website to double company revenue during

2007-2008

. 7 years experience as a Programmer Analyst/Software developer

within Defense and Semiconductor industries

. 8 years experience as an IT DBA and UNIX system administrator in

cellular industry managing hierarchical and relational databases to

support a mission-critical 24x7 production environment and

corporate Decision Support System;

. Highly motivated and passionate to learn new technologies with

proven ability to quickly adapt to any company's Vision, Culture

and Team Work environment

. Certified training in corporate Total Quality Management to

maximize customer focus, relations and services

. Bilingual (speak, write and read fluently in both English and

Vietnamese)

TECHNOLOGY SUMMARY

Applications: Oracle 10g, MySql, Excell/Access 2010, Quickbooks Pro,

Remedy, Lotus Notes, Office Suite 2010,

Apache Web Server, VMware, TCP/IP, DNS, SMTP, DHCP, PuTTY, TightVNC,

Systems: Windows Server 2008 R2,Active Directory, Windows 8/7/XP/Vista,

Linux

Languages: SQL, HTML, PL/SQL,Perl

Education: California State University, Long Beach, CA - BS in Computer

Science and Engineering

Health Information Technology Training Fall/Winter 2011 Orange Coast

College, Costa Mesa, CA

. Completed a 6-month Electronics Health Record EHR HIT Implementation

Support Specialist training program

. Completed Medical Terminology

PROFESSIONAL EXPERIENCE

ActionLink, Arkron, OH 10/2012 -

present

Sales Event Specialist

. Provided training, support and assisted sales to Walmart store associates

on Intel-based and Windows 8 computers including All-in-Ones, Ultrabooks,

Laptops, Desktops,Tablets and Notebooks

. Increase store knowledge on Panasonic products by training BestBuy store

associates

. Monitor and keep track of all flat panel sales to measure and achieve

sales goal

. Attended training on in depth technical features of Panasonic Plasma and

LED TVs to positively engage and close sales on in store customers

. Conduct in store demonstration for customers and store associates on

Panasonic plasma and LED flat panel technologies

. Perform in store monthly training visits in select Sears locations to

help increase brand awareness, product information, merchandise auditing

and support of LG/Kenmore Refrigeration, Laundry and Cooking Appliances.

. Provide to Sears Appliance Sales Associates with Product information to

help them qualify and provide their customers with the right Appliances

by LG/ Kenmore product

AUDIOMAX-LTD, San Juan Capistrano, CA

4/2003 - 4/2012

Audio/Video Sales, Consulting and Installation services

. Experienced as Project leader for all AV Technical Installations (2004-

2008 - %90 Residential, %10 Commercial)

. Experience with product research, selection, leverage, and purchase

through manufacturers/distributors to maximize company's margin and

profit

. Managed several Audio/Video installation projects involved Interior

Designer, Construction contractors, Network and Telecom technicians to

successfully implemented and designed large size whole house audio/video

and Home Theater systems for multi-room residential.

. Ability to maintain strong business relationship between distributors and

manufacturers to provide outstanding services and support to customers

before and after the sales

AUDIOMAX-LTD, Laguna Niguel, CA

4/1999 - 4/2003

Retail and Ecommerce Stereo equipment Sales

. Developed E-commerce website to sell online Consumer Electronics products

. Experience in handling customer complaints and return processes (via

email), updating product inventory, providing price quotes for products

and services and ordering A/V equipment

. Experience with mail order processing via phone, email and online.

Familiar with domestic and international shipping and receiving of

electronic equipment, accessories and furniture

Key Results:

1. Expanded local sales revenues to all 52 states via online sales with

average profit increase of 15% year over year from 1999 to 2007

2. Increase Audio/video installation project sales from average $5000 per

project to $25000 per project within 3 years (2004 - 2007)

Airtouch Communications, Irvine, CA -

Production Support - DBA & System Administrator DBMS/UNIX

12/91 - 4/1999

. Worked as 1st tier Production DBA to support 5 nationwide midsize to

large scale 24/7 Mission-Critical OLTP production databases to meet or

exceed SLA metrics of 99% system availability

. Served on Oracle DBA team to support corporate in-house DSS production

and development databases

. Served on UNIX System Administration team to support and maintain various

company's ancillary UNIX

Workstations and servers to maximize inter-departmental productivity

. Effectively resolved database problems in a timely manner by working

closely Application Developers, DBA, System Admin, Network

Administration personnel to consistently meet or exceed Corporate

Service Level Agreement (SLA)

. With closely with central Help Desk to troubleshoot and resolve problems

with customer handset to minimize Churn Rate and maximize customer

retention and customer satisfaction

. Automated database and UNIX scripts to monitor database performance,

daily database backup and implemented recovery if necessary to meet or

exceed system availability and performance

. Worked closely with UNIX and VAX system administrators to implement

database capacity planning, Sizing, and Disaster Recovery plans to

maximize online database availability

. Proactively participated in weekly and monthly On-Call rotation with DBA

team members to support Mission Critical Billing system

Thermco System (Silicon Valley Group), Orange, CA

1989-1991

Software Developer

. Designed Graphical User Interface module using Pascal and C programming

languages to interact with Robot Wafer Processing system

Hughes Aircraft Company, Long Beach, CA

1985 - 1989

. Worked as a Programmer Analyst and VAX System Manager to support Advanced

Logistic R&D Lab for Defense Department (held Confidential and Secret

Clearance)

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