Technician Technical Support

( Network-Desktop Support Technician (

Accomplished, goal-oriented, and collaborative IT professional with

experience applying hardware and software design, installation,

administration, and configuration to support growing businesses. Proven

analytical and problem-solving skills with the keen ability to assess

needs, define requirements, develop value-added solutions, and execute

technical solutions that streamline and improve operating efficiencies.

Adept in communicating with technical and non-technical audiences.

Developed system documentation and created policies to meet the needs of

dynamic and continuously changing environments

Areas of key strengths include:

. Excellent Strategist - Provide advanced solutions that boost productivity

and efficiency across the organization. Quickly identify problem areas

and implement effective solutions to meet goals.

. Exceptional organizational skills - Consistently recognized by colleagues

for cross-discipline talents in needs analysis, troubleshooting and

problem resolution in fast-paced environments.

. Strong sense of responsibility - Solid professional standards; excellent

track record of dependability. Maintain focus on achieving results while

formulating and implementing business solutions to meet a diversity of

needs.

. Insightful and articulate - Excellent interpersonal/communication skills.

Interacted with all levels from executives and administration personnel

to customers and staff, covering all ends of the spectrum.

Education

Bachelor of Science: Computer Science & Music Technology May 2005:

Course work: Foundations of computer science, Principles of UNIX, Data

communications and Networking, Digital logic, Crystal Reports 8, Technical

Writing, Software engineering principles, Data structures & Algorithms,

Operating systems, Functional Analysis

Benedict College Columbia, South Carolina

May 2005

Military

US ARMY

Radar Technician Secret Security Clearance

CCNA Training Course

Training Concepts

technical Inventory

Environments: Windows 95/98/00/03/11 Vista, XP & NT, Novell Netware3.12/4.11,

Internet, Intranet

Languages: Java, Fortran, C, C++, Cobol, Assembly Language, Visual Basic,

MS SQL

Applications: Microsoft Office Professional Suite 99/00/03/09, Adobe Page

Maker, Netscape Navigator, GroupWise - Outlook, MS Exchange

Server, websphere, Sharepoint

Professional

Experience

Director of Media Music and Worship Arts:

Church of The Harvest, Columbia, South Carolina July 2008- Present

. Managed and supported Microsoft media edition

. Supervised Drama, Music and Media staff of 12

. Planned, direct and coordinate filming

. Participated in the planning and development of the department

. Maintained ministry budget accounts

. procurement

. Supervised trained and developed musical staff

Desktop Support Technician:

UTi Integrated Logistics, Columbia, South Carolina July 2007- 2011

Familiar with troubleshooting antivirus, adware and spyware issues

Outstanding PC hardware troubleshooting

Provided end user support to Unix and Linux based systems such as Lawson and

Andlor

Workstation builds, user moves/adds/changes disk imaging, data destruction and PC

recycling

Supported Microsoft windows server

Handled and maintained Active Directory(users, computers, groups, printers and

shared resources

Managed software security configuration and analysis

Assisted planning and implementing group policy

Familiar with standard PC hardware and peripherals

Determined alternative software suppliers to reduce purchase costs and to select

lowest provider in procurement

Maintained network security of company intranet

Provided technical support for systems (LAN) network connectivity

Managed hardware set-up and regular system maintenance

Director of Media, Music and Worship Arts :

Mount Hill Baptist Church Aiken, South Carolina June 2004- April

2007

Supervised staff and relevant personnel

Maintained payroll and ministry accounts

Troubleshoot Microsoft applications

Brokerage Specialist:

U PS Aiken, South Carolina

September 2005- October 2006

Processed data corrections to U.S. customs

Notified customers of any clearance discrepancies

Reviewed all data through UPS mainframe software

Reconciled out of balance conditions and corrected any keying errors

Encoded bank transactions such as checks, deposits, withdrawals, and payments

Verified the accuracy of processed deposits and balanced when needed

Collections on past due accounts

Set up delinquent account payment options

Assistant Academic Laboratory System Support Technician:

Benedict College Management Information Systems, Columbia, SC

September 2003- May 2004

Provided technical support for laboratory systems (LAN) network connectivity

campus wide

Maintained system configuration for academic laboratory systems (WAN) with

Blackboard

Monitored laboratory systems software network protocols for Windows NT and Novell

networks

Troubleshooter for over 300 network systems campus wide

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