Customer Service High School
Resume:
Tiesha Sims
Brooklyn, NY *1224
Cell: 347-***-****
Email: ****.******@*****.***
QUALIFICATIONS:
• Works well without supervision
• Ability to prioritize and remain focused on the essence of an issue
• Excellent with customer support services
• Skilled at learning new concepts quickly while working well under pressure
EXPERIENCE:
10/11-11/12 Ackman-Ziff Realty
New York, NY
Front Desk Receptionist
Served as point of contact for faculty of staff calling or visiting the main
administrative office.
Efficiently operated switchboard and provided prompt, courteous and
knowledgeable
assistance
Receive and place follow-up telephone calls/emails to answer questions
Process client files and schedule appointments
Scan, copy, print and fax documents
Interviewed clients and reviewed applications
Maintain/ Office in managers absence
Take and relay messages
04/10-08/11 Central Marketing and Research
New York, NY
Phone Interviewer / Call Center
Proficient in all customer service areas; Performs some but not all types of
moderate complex functions
Analyze problems and provide information / solutions. Operated a PC image
station to obtain and abstract information; documents information, activities
and changes in database
Develop and maintain positive customer relations and coordinates with various
functions within the company to ensure costumer request and questions are
handled appropriately and in a timely manner
Taking federal, state, environmental, health insurance, political and economical
surveys as a census enumeration
Answered inbound and outbound phone related
7/11- 01/10 Barbizon Modeling School
New York, NY
Front Desk Receptionist
Managed office documentation
Greeted and directed visitors / customers to their destination and provided general
information
Answered multi-line telephone, routed calls, and took accurate messages
Performed faxing, photocopying and filing duties
Trained new hires
Assisted supervisor with special projects
Maintained office, organized and sanitized
CERTIFICATES: 8hr and 16 hr Security Guard Training
EDUCATION:
Kingsborough College
January 2008 G.E.D High School Equivalency Diploma New York, NY
PENNFOSTER CAREER SCHOOL
11/2012- Interior Design Online
Contact this candidate