Help Desk/Desktop Support

Location:

Posted:

March 04, 2013

Michael McClure

King William, Virginia 23086

Email: ******@***.***

Hard-working Certified Professional with strong technical aptitude looking to secure a desktop

support, or related position with a growing organization. Accompanied with my energy and problem

solving abilities, my Bachelors Degree will allow me to have a smooth transition from the Service

Industry into Information Technology.

CERTIFICATIONS

CompTIA A+ CompTIA Network+ CompTIA Security+

W4SGTC0CZDEEQ033 426W512K6KQE14G2 2F0DL98KRCB1CH23

MCTS: Windows 7, Configuration

9336517

Education

Pensacola Christian College Pensacola, Florida

Bachelors of Science in Computer Information Systems

Major Projects:

The importance of teamwork was learned while developing an online testing application with fellow classmates

in Systems Design.

Designed and implemented, using ASP.NET and an Oracle database, an application that stores a user’s grades

and calculates the corresponding grade point average for Database II.

Designed and wrote a hangman game using C#.

Made a tic-tac-toe game using C#.

SKILLS

Programming Languages: C, C++, C#, Java, COBOL

Software: Visual Studio, Oracle SQL Developer

Database: Oracle, PL/SQL

Web: HTML, PHP, ASP.NET

EMPLOYMENT

Food Lion Aylett, Virginia

Associate September 2011 to Present

Aid customers in selecting best products for their specific needs

Provide expert information to customer about merchandise for sale

Utilize excellent communication skills in order to relate to customers in a way they can understand.

Posses a "thick skin" and am able to handle complaints, even when addressing unpleasant customers.

REFERENCES AVAILABLE UPON REQUEST