Customer Service Insurance

Sylvia Baskin

**** ****** **.

Richmond, VA *****

Phone: 804-***-****

****************@*******.***

Ability Summary

A team player with strong administrative and clerical skills who enjoys

learning new skills and is comfortable working in a customer service

oriented environment. My stable work history is an example of my excellent

work ethic and my values.

Employment History

Program Specialist II

04/2003 - 07/2011 Caliper Inc Richmond, VA

Tested new unemployment insurance automated systems.

Analyzed, reviewed, and keyed quarterly reports.

Provided executive support to the Chief of Benefits and Chief of Taxation

Resolved problems within the guidelines of the Virginia Unemployment

Compensation Act.

Kept departmental time and supplied weekly time reports to Chief of

Benefits.

Helped department personnel with keying into PS2 system.

Program Specialist II

02/2002 - 04/2003 Quantum Resources Richmond, VA

Provided timely updates to employers ' unemployment insurance quarterly

tax and payrolls reports.

Analyzed, reviewed, and keyed quarterly reports.

Obtained missing quarterly information from employers via phone and mail.

Created Excel spreadsheets and letters in Word for employers from the Tax

and Wage Information Processing Unit.

Using strong analytical skills, resolved issues with quarterly tax and

wage reports.

Works with the public and other agency personnel.

Resolved problems within the guidelines provided with minimal assistance

and worked in a team environment.

Communicated effectively orally and in writing.

Resolved problems within the guidelines of the Virginia Unemployment

Compensation Act.

Verified quarterly Taxes and Payrolls in automated system.

Education and Training

Issuing Qualification Course of Study

Institution

Commonwealth Associate's Degree Computer and

College Information Science

Graduated Summa Cum Laude, Phi Beta Kappa

Commonwealth 1 Year of College or a Technical Computer and

College or Vocational School Information Science

Graduated Summa Cum Laude, Phi Beta Kappa

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