Customer Service High School

**** ******* **., ******, ** ***** 817-***-****

Richard Pasamonte

Summary

Experience working in a fast-paced customer service environment demanding

strong organizational, technical and interpersonal skills. Trustworthy,

ethical and discreet committed to superior customer service. Confident and

poised in interaction with individuals at all levels. Detail oriented and

resourceful in completing projects; able to multi-task effectively.

Experience

Power-REO Irving, TX

8/2012 - Present

Relocation Assistance & Property Preservation Redemption Specialist

. Negotiate with occupants in an effort to have property vacated in a

timely manner

. Determine monetary compensation to occupant and timeline of vacate

date

. Manage Relocation Assistance hotline and support mailboxes

. Distribute mailers to occupants to generate a higher volume of

successful relocation agreements resulting in more vacant properties,

therefore contributing to a lower Eviction portfolio

. Partner with our local Listing Agent to execute Relocation Agreement

on designated date

. Confirmed funds received on properties that were redeemed during

redemption period

. Completed liquidation on redeemed properties

. Filed request with Foreclosure Attorneys to shorten redemption period

on vacant properties

11/2009 - 8/2012 Power-REO Irving,TX

Pre Marketing Asset Management Specialist

. Responsible for the management of a portfolio of REO assets prior to

listing. Direct real estate agents and other vendors during the

eviction redemption and property preservation time period

. Assign a Real Estate Agent & notify when asset is boarded, I make sure

agent is aware of assignment and provide any special instructions that

may be asset specific

. Analyze broker's price opinions(BPO) & Appraisals

. Initiate Cash for Keys, by creating a analysis and obtaining approval

from client

. Open/Cancel/ Follow-up on all evictions and keep client and AM updated

. Order routine occupancy checks on all occupied properties to ensure

still occupied & ensure if vacant the property is secured as needed

. Request/Review all property preservation bids and approve according to

client specific allowables

. Confirm property is in compliance with all city/state ordinances

. Request/Review HOA dues for accuracy and submit to accounting for

payment. Dispute when necessary

. Ensure timely closings and follow up with final property dispositions

until closings have been funded

5/2007 - 11/2009 American Home Mortgage (Power-REO) Irving,

TX

Bi-Lingual Loss Mitigation Specialist

. Mitigate mortgage loan losses by negotiating with borrowers to

reinstate delinquent loans via workouts, loan modifications and other

programs

. Provide financial counseling on corrective action based on each

mortgagor's financial situation

. Review the borrower's financial package and other documents to make

the best decision for the borrower and the company and to record the

result of the conversations on the system of record

. Ensuring efficient follow up of arrangements with delinquent

mortgagor's from preventing foreclosure by providing options such as

Re-payment plans, Loan Modifications, Short Sales, and Deed in Lieu

. Resolve escalated calls to accomplish great customer care

6/2006 - 5/2007 American Home Mortgage (Power-REO)

Irving, TX

Skip Trace Specialist

. Support resolution of mortgage delinquencies by tracking down 'hard to

locate' contacts

. Utilized databases such as FastData, CBC Innovis and Accurint to

locate critical missing information

Education

. 1992-1996 Burkburnett High School

Burkburnett, TX

High School Diploma

. General Studies

Proficiencies

. Bi-lingual (Spanish)

. Microsoft Office

. DARES

. LSAMS

. AS-400

. Equator

. CARDS

. MSP

References available upon request

Contact this candidate