Customer Service/Clerical
Resume:
Jorge A. Gonzalez
**** ** **** *******, *****, FL 33145
************@*****.***
Objective: Pursuing a position within an organization where contributing maximum effort will
afford advancement opportunity helping me to grow and develop professionally.
Professional Experience
Miami-Dade Water and Sewer
March 2012 - Present
Water and Sewer Clerk
Collect employees weekly time sheets, verify individuals hours worked and process for payroll
Assess re-connection charges and create field orders to disconnect accounts.
Train others on how to re-bill accounts and how to disconnect accounts.
Processed Residential/Business leases to initiate customers water services
Process Swimming Pool Credits to re-bill accounts.
Assist with trouble-shooting technical computer software problems.
United States Navy (Reserves)
August 2011 – Present
Basic Training/Military Police Training
Boot Camp August 2011 – Oct 2011 Graduated with CNO Blue.
A-School (Master at arms) Oct 2011 – Dec 2011 – Appointed class Guidon.
Elite Motoring Miami
August 2010 – August 2011
Apprentice
Created invoices for customers via Quick Books
Performed oil changes and rotated/balanced tires
Greeted and assisted every customer that came in for an estimate
Assisted certified technicians with vehicle revival and part installation.
Performed alignments with state of the art equipment
IQOR
July 2008 – May 2010
Bilingual Customer Service Agent - (Utility Company)
Strived for one-call resolution for customer issues
Strike a positive and cooperative tone with both customers and coworkers
Handled customer complaints, inquiries, questions and service requests
Explained policies and regulations
Notated in detail every account I interact with
Utilized multiple call center support applications to effectively assist customers
Ability to meet monthly call volume goal
Sears, Roebuck & Co.
November 2006 – July 2008
Cashier / Pricing Associate
Assisted customers with questions in regards to sales and store concerns
Ensured customer satisfaction in every complaint
Dealt with a diverse multicultural customer population
Promoted to Pricing Department in January 2007
Changed prices on the sales floor according to the advertisement for the following Friday/Sunday
Altered store signage according to seasonality or type of sale
Manually created and printed out sale signs
Languages:
Fluent in English and Spanish.
Exceptional skills in English grammar and spelling.
Skills:
Proficient in Microsoft Office Programs: MS Word and Excel.
Typing 80wpm, faxing, filing, copying, and answering phones.
Excellent customer service skills
Internet navigational skills, including detailed research.
Physical Security
Basic Law Enforcement
Personal Attributes:
Motivated and self-starter
Customer oriented
Quick learner
Resourceful
Multi tasks in a fast-paced environment
Independent
Highly creative
Able to think “Outside the box”.
United States Training and Certifications:
Certified Military Police – Dec 2011
9mm, M16 and M500 - Annually
CPR and AED heart saver – Nov 2011
Certification of Contamination – Oct 2011
Class D Security License
Security Clearance - Secret
Education:
State of Florida - GED
NRTC Great Lakes, IL - Basic Seamanship (United States Navy)
NTTC Lackland, TX - Basic Law Enforcement (MP)
References:
Available upon request
Contact this candidate