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Customer Service Engineer

Location:
Scranton, PA
Posted:
March 04, 2013

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Resume:

** **** ****

Philip Pebenito

CARLISLE, PA ****3

abokpc@r.postjobfree.com

331-***-****

Objective Systems / Network Administrator

Skills

EXPERIENCE

Linux

Support Analyst October 2011 - Present Solaris

Technisource for FBL Financial Mechanicsburg, Windows

PA Cisco IOS

MS Office

Lvl 1 – 2 Help Desk, Remote Application Support

Visio

Sybase

User Administration, Active Directory, IAM/ITIM, Anti-Virus / Malware System Recovery

Tivoli

WinXP, Vista, Windows 7, Server 2008, AD, ITIM, Citrix ITIM

SCCM

LAN / WAN WLAN, VPN. Printer / Peripheral Hardware Support

Citrix

Active Directory

Sophos

Outbound Associate August 2011 – October 2011 CompTIA A+

SMX for Amazon.com Carlisle, PA

Outbound Operations Support

Customer Service / ICQA

Enterprise Integrator November 1998 –

July 2009

Thomson Reuters Markets / Reuters America Chicago,

Illinois

Integration of Reuters Market Data System Enterprise Infrastructure in Open systems

environment

2nd and 3rd level support for Low Latency, Real Time Market Data Feeds, Client Software

products on Linux/Unix, Windows Platforms and Cisco network appliances.

RMDS Project Management, Release Management, On-Call Rotation

Linux / Windows Server / Cisco IOS Deployment

HP IBM Dell Sun Cisco Hardware Installation/Support. Remote/Desktop Application Support

LAN Support Specialist January 1998 – November 1998

Reuters America via Interim Technologies Chicago,

Illinois

User Administration of WinNT 4.0 domain, Novell Netware, & Lotus Notes

Helpdesk, Desktop / Server Support

TCP/IP Network Administration

Lotus notes to MS Exchange migration

Network Administrator April 1997 – January 1998

CSX for Montgomery Ward

Romeoville, Illinois

LAN / WAN Administration in a WinNT, Novell Netware operating environment

Integration & Maintenance of DEC VAX/VMS, IBM 3270, AIX PC interoperability

End User Training for Point of Sale scanning system software

Process Control Engineer September 1993 – January 1997

Chevron Products Inc. Kapolei,

Hawaii

Crude Oil Distillation Control Operator / Hydrogen Reclamation / Dimersol Plant Operator

Implemented refinery wide rollout of Honeywell Automated Process Control System

Provided technical support for IS Department in integration of Instrument / Analyzer & Process

control systems with network based statistical database development

HAZMAT trained OSHA plant safety officer. Refinery Volunteer Fire Brigade



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