Customer Service Project
Resume:
Amber M. Elswick
**** **** **** ****, ******, AL 35503 256-***-**** *********@*****.***
Qualifications Summary
Skilled business professional with several years of operations management, customer service, and government experience seeking a position to utilize my education, contractual knowledge, and project management/detail-oriented skills. Backed by strong credentials and work ethic, and proven history of high-quality project completions. Core competencies include:
• Leadership & Team Building
• Strategic & Business Planning
• Customer Care Relations
• Organization Restructuring
• Vendor Management
• Performance Improvement
• Quality Control System (ISO)
• Policy & Procedure Development
• Organization & Communication
Professional Experience
NCI / AdvanceMed Corporation
Program Coordinator II
March 2012 – December 2012
Responsibilities
• Manage and provide training to Project Coordinators to ensure all responsibilities and tasks are completed as required by CMS (Centers for Medicaid and Medicare).
• Develop project management plans for all national projects, as well as other projects as identified through matrixes/audits to sustain quality control between the CMS Government Project Office and AdvanceMed.
• Document assignments in the AdvanceTrack system by updating work product status updates, key actions, and assigned staff, as well as uploading documentation related to the assignments.
• Served as custodian of the Data Oversight Committee (DOC) meetings for purposes of incorporation and distribution of all documentation required for the meetings. Arranged, coordinated, and attended all DOC meetings when probable.
• Solicit agenda items, project plans, and required documentation while coordinating and facilitating internal and external meetings.
• Transcribe minutes and correspondence from management and customer meetings.
• Maintain appointments, schedules, travel arrangements, and expense reports for executive management utilizing NCI systems.
CSC / AdvanceMed Corporation
Project Coordinator & Human Resources Liaison
October 2008 – March 2012
Responsibilities
• Restructured and supervised the New Employee Orientation process wherein all personnel files, immigration documentation, training courses, and policies and procedures are maintained.
• Maintained employee schedule, appointments, schedules, travel arrangements, expense reports, and accounts payable requisitions for executive management utilizing CSC systems.
• Transcribed minutes and correspondence from management and customer meetings.
Country Music Hall of Fame & Museum
Visitor Services Representative
April 2008 – September 2009
Responsibilities
• Ensured corporation enlargement through retail sales to increase profit growth.
• Assisted in call center tasks, cash handling, and community information to assist visitor needs.
• Resolved customer inquiries, requirements, expectations, and concerns.
State of Tennessee, Dept. of Safety
Administrative Secretary
September 2007 – February 2008
Responsibilities
• Compiled and analyzed statistical data on performance findings and recommendations.
• Developed correspondence for specific proofs of compliance with the CALEA Standards from all divisions within the Department as well as other State agencies.
• Maintained appointments, schedules, travel arrangements, and processing of inventory for the Staff Inspection Unit
Education
Belmont University
Bachelor of Business Administration
Graduated: August 2007
Nashville, TN
2004 - 2007
Jacksonville State University
Double Major: Business & Music
Jacksonville, AL
2002 – 2004
Certification / Organizational Honors
Curry Church of Christ
Young Adults Program Coordinator
Curry Church of Christ
Sunday School Program, Teacher
Medicaid Integrity Contract
Extra Mile Award, Recipient
AQHA, Member
ABBI, Member
Circle ‘E’ Cattle Farm,
Co-Owner
Fundamentals of Internal Auditing
Certification, Recipient
Association of Certified Fraud Examiners, Member
Belmont University
Leadership Award, Recipient
SAI Sword of Honor
National Leadership Award, Recipient
Relevant Software Skills
Windows Vista/XP
Mac
Microsoft Office Programs:
Excel, PPT, Word, Outlook,
Access, Project
Adobe Acrobat Software (PDF)
Corel Drawl
Photoshop Software
References
Professional
Personal
Denise Redd, CPA
AdvanceMed Corp.
Martha Bevington
Gina Mitchell
AdvanceMed Corp.
Terry Townsend
Patricia Biggs, RN
State of Kentucky
AdvanceMed Corp
Ashlie Lawhead
1281 Bird Farm Road, Jasper, AL 35503 256-***-**** *********@*****.***
Contact this candidate