Customer Service Manager

Mustafa Algharib

** ******* ******

Fort Bragg, NC 28307

H: 602-***-****

***********@*****.***

Objective: Obtain a position as an Arabic Interpreter for Worldwide Language Resources, Inc.

HIGHLIGHTS OF QUALIFICATION

• Bi-lingual in both Arabic and English

• Over 10 years’ experience as an interpreter for the U.S. government

• Excellent written and verbal communication skills in English and Arabic

• Gifted working with a diverse group of people

• Enthusiastic and safety conscious team player

• Proficient in Word, Window, Excel, Internet and Outlook

WORK EXPERIENCE

Chemical Operation Specialist 05/2010-9/2013

US Army, Fort Bragg, NC

• Supervised, operated, and maintained both smoke generating equipment and nuclear, biological, and chemical (NBC) detection and decontamination equipment.

• Assisted in the establishment, administration, and application of NBC defense measures.

• Performed hazardous material operation necessary for analysis, emergency planning and operations, and field monitoring.

• Performed NCB reconnaissance.

Sales Manager 07/2008 – 11/ 2009

Almamaas Company, Dubai, Unit Arabic Emirates

• Supervised a team of 12 personnel from different countries and various back ground.

• Provided customer service; translating for customers and employees.

• Conducted organizational training to employees on products and customer service techniques.

• Prepared sales reports and budgets.

Chief Engineer 06/2006-3/2008

U.S. Corps of Engineers, Basrah, Iraq

• Supervised 7 Iraqi national in the engineering and reconstruction of local schools, Basrah University and power stations.

• Senior Advisor and translator between U.S. Corps of Engineers and the local contractors.

• Functioned as a Security Advisor concerning local threats and militias movements.

Regional Coordinator 01/2004- 5/2006

U.S. Government, Basrah, Iraq

• Provided logistic support for the entire south region in support of the Democracy Dialogue Activity Program which enhanced community relations between locals and U.S government.

• Preformed additional duty as the Security Officer for the regional team.

• Supervised 44 Iraqi personnel in logistic support operations.

• Assessed team for projects, capital budget, and Geographic Information System.

Logistic Manager 05/2003- 11/2003

United Nation, Basrah, Iraq

• Interpreter for the International staff.

• Supervised 120 personnel within the Logistic department.

• Received and distributed food supplies from ships and trucks.

• Wrote waybills (manifest) for trucks.

• Taught the Ministry of Trade to local Iraqi agency to manage experiences of the distribution of Food to locals in need.

EDUCATION

Bachelors of Arts –English 10/2004

Basrah University, Basrah, Iraq

Bachelors of Science –Electrical Engineering 07/1997

Basrah University, Basrah, Iraq

CERTIFICATIONS

Hazardous Material Certified, Fort Leonardwood, MS

Defense Language Aptitude Battery (DLAB) Arabic Certificate, Fort Bragg, NC

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