Customer Service Management

Amy Jayne Barnes

*** ****** ****** **. **********, Georgia 30277

239-***-**** *********@*****.***

-In depth experience in client-focused industries focused on delivering excellent customer service

-Experience interacting with a network of cross-functional professionals to achieve maximum motivation, collaboration and efficiency

-Demonstrates strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast paced professional environment

-Adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship building techniques

-Applies problem-solving proficiencies as well as excellent written and verbal communication skills

-Exhibits dynamic follow through, astute professionalism and a stellar work ethic

Professional Education and Affiliations

Master of Adult Education University of South Florida 1986

Bachelor of Science in Nursing University of South Florida 1977

Liberal Arts Tulane University 1974

Current Nursing Licensure in Florida and North Carolina

Current with continuing education requirements

Contributing author to two nursing publications

Membership on numerous community committees

Professional Experience

Health Specialist/Manager- Early Childhood Learning Services 2003-2012

Leadership role in overseeing the health/dental management of Head Start students

Facilitated productive relations with state and local partners

Effective collaboration with multidisciplinary teams

Coordinated compliance with federal standards related to health

Supervised a staff of 6

School Nurse- Lee County School District 1997-2003

Responsible for the health management of students at assigned schools

Participated in staff in-service training and classroom instructions

Assured compliance with state health requirements

Educator/Organizational Development Specialist - Lee Memorial Health System 1979-2003

Educational support to nursing units

Targeted trainings for management/supervisory staff that supported the mission and goals of the hospital

(Orientation, Customer Relations, Performance Management, Sterling Quality, Change Management etc)

Change management analyst in joint hospital project with Andersen Consulting

Staff Nurse- Lee Memorial Health System 1977-1979

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