Customer Service Manager
Resume:
Jorge Andres Herrera
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EDUCATION
Keiser University, Pembroke Pines, FL, (Current)
Bachelors in Software Engineering
Miami Dade College
Associate in Arts Pre Physical Therapy, 2008
Fluent in Spanish
Computer Science Knowledge
• Basic OOPS Concepts and Languages
• C#, ASP.NET, C++, Java, MySql, HTML, PHP, CSS
• UML, Case, Class Design Concepts
• Windows XP, 7, 8
• Linux – Fedora, Ubuntu
• Microsoft Office 2003, 07, 12
• Visual Studio, Eclipse, NetBeans, Oracle/MySql WorkBench
RETAIL AND HOSPITALITY EMPLOYMENT HISTORY
Hotel Astor
956 Washington Avenue
Miami Beach, FL, 33139
August 2009 – Current
• Front Office Manager
o Responsibilities
Payroll / Staff Schedule
City Ledger / Company Master Accounting
Daily Supervision of Front Desk Operations
Reservation Management and Contract Analysis
Revenue/Marketing/Project Strategy
Customer Service
Bed Bath and Beyond
10640 NW 19th Street
Miami, FL, 33178
June 2008 – June 2009
• Sales Associate
• Bridal Consultant
• Retail/Freight Associate
• Cashier
• Learned the essentials of a high volume customer service clientele.
Best Western Miami
Airport West Inn and Suites
3875 NW 107th Avenue,
Miami, FL, 33178
Front Desk Representative, Night Auditor
May 2006 June 2008
• Check in guests and ensure high customer service expectations were met, while working
a demanding schedule
• Suggest daytime and night life spots for guests to visit and assist with any local errands
• Perform nightly audit and ensure all accounts are paid for.
• Plan layout of rooms for following day.
• Learned about vast hospitality clientele needs and wants with excellent customer service.
Millennium Investment Brokers, LLC
8390 NW 53 Street
Miami, Fl, 33178
May 2004 June 2006
Assistant, System Tech
• Perform daily troubleshoots on servers and PC workstations
• Maintain email database and clientele.
• Guide assigned office duties
• Customer Service
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