Customer Service Manager

Daniel P. Tyler *** St. Marks Dr. South Pekin, IL 61564 309-***-****

************.****@*****.***

OBJECTIVE: To obtain a position with a stable employer that will benefit from my exceptionally strong work

ethic, leadership abilities, communication skills, flexibility, dedication, and outstanding

attendance.

PROFILE: I am a proven leader that takes pride in being an honest, dependable, and dedicated employee. I

always enjoy a challenge and am always willing to go the extra mile to exceed the level of

expectation with any task I am assigned. I am an extremely flexible person that recognizes the

need to constantly change to ensure the highest level of products and services are available.

EXPERIENCE: Keystone Steel and Wire - Rod Mill Bartonville, IL 03/29/2010 to Present

Metallurgic Technician- Take and test samples from each heat produced in the rod

mill, take size checks, and electronically record results to ensure the proper quality of

product is shipped to the customer. Interact with Rod Mill Roller, Finisher, Assistant

Finisher, as well as Rod Mill Forman, to ensure that any type of defect in production

is resolved efficiently as to reduce the number of downgraded or scrap coils.

Currently assisting the Quality Superintendent in resolving customer complaints and

collecting data for in house trials. This includes preparation of samples, macro and

micro observation, mechanical testing, and chemical testing. Working with the quality

managers to investigate the cause of the customer’s complaint to ensure the

customer’s concerns are identified and resolved.

Conveyor- Ensure the delivery of rod coils from conveyor to inspection/packaging

area of mill. .Operate control panel for conveyor and tub irises. Assist in changing

finishing rolls and guides.

Coil Tran Operator (CTO) – Maintain three control panels that direct functions for an

extensive hook-line/elevator delivery system in addition to two separate rotating

mandrels that facilitate the delivery to the inspection and packing stations once rod

coils drop from the conveyor

Trimmer – Operate a hydraulic alligator cutter to trim the defects from the back end

of each coil while maintaining a steady production flow

Rod Inspector – Responsible for inspecting each coil for quality defects and size

specifications in accordance with customer requirements. Document each size check

as well as any coil that does not meet the minimum requirement. Final employee

responsible to ensure that the product leaving the mill is the highest quality possible.

Compactor Operator- Operate the control panel for machine that compacts each

coil and ties it to ensure proper packaging. Print tags and apply tags to each coil.

Tag information includes the grade, quality, and heat number of each coil so proper

identification and delivery is maintained.

Semi/Crane Operator – Operate flatbed semi -tractor trailer to transport packaged

coils from the mill to the storage facility within the plant. Operate overhead crane to

load rail cars for transportation.

Relief Equipment Operator – relieve each equipment operators for scheduled

breaks

Mill Labor- performed any tasked required by mill foreman. Include cleaning steel

scale from all equipment and walkways, shovel any scale, grease, and dirt from

various pits around the mill, operate fork truck to move equipment and material to

assigned areas.

Utility Driver – Operate fork truck in an confined environment to deliver materials to

machine operators and transport finished product to shipping area in a efficient

manner.

CarBiz Auto Credit Inc. Pekin, IL 10/01/2007 to 02/08/2010

Regional Manager

Directed operations for 3 Buy Here-Pay Here auto dealerships specializing in the

financing of used vehicles to customers with sub-prime credit

Maintained a customer base of 500+ accounts and over $3 Million in receivables

by giving customers the highest level of customer service

Resolved all escalated customer issues in a firm but fair manner

Created business plans and forecasting budgets for each store at the beginning

of each fiscal year while working closely with the C.E.O. and President of the

company

Directly responsible for every aspect of running a automobile dealership which

included the inventory control, financing decisions, employee training, marketing,

collection of loans

Performed monthly dealership inspections to ensure the highest quality of

customer service, sales and collection production

Learned, taught, and trained employees to comply with all company policies and

procedures as well as following state and federal guidelines.

Identify issues preventing success of each individual store and developing a plan

outlining changes that need to be made as well as the follow up needed to be

successful.

Presented quarterly budget updates to senior management and members of the

board concerning performance for each store

Calcars Inc. Pekin, IL 12/22/1997 to10/01/2007

Store Manager

Directed daily operations for a Buy Here–Pay Here automobile dealership

specializing in the generation of sub-prime auto loans

Guided customers through a defined sales process resulting in the sale of used

automobiles while creating an excellent customer relationship

Controlled collection activities on a weekly basis ensuring all policies,

procedures, and laws were followed.

Maintained an above average level of 300 individual accounts and $1.5 Million in

receivables

Performed consistently in the top 10% of all 30 stores in sales, collections, and

customer retention by providing customers with a unique customer service

experience

Trained 90% of all new managers hired

Sent out of state to visit other stores to troubleshoot the lack of performance and

develop a performance plan, with a time frame, to correct any deficiencies.

October 1, 2007 CarBiz Auto Credit acquired Calcars, at which time I was

promoted to the position of Regional Manager

EDUCATION: Midwest Central High School Manito, IL 615**-****-****

Southeastern Community College West Burlington, IA 52655 GED 1997

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