Customer Service Quality Control

BRYAN J. LIMONCELLI

*** ****** **

Garden City, NY 11530

Cell: 516-***-**** E-Mail: ********@*****.***

OBJECTIVE

To secure a full time opportunity in the Customer Service Industry sector.

PROFILE

My background is in customer service. I am a detail oriented professional with strong

communication skills, experienced in process management, client communications, managing

paperwork, scheduling and follow-up.

WORK EXPERIENCE

COMMUNICATED WITH CONSUMERS VIA PHONE, EMAIL AND REGULAR MAIL REGARDING DEADLINES AND TRANSACTION PROGRESS.

RESPONSIBLE FOR QUALITY CONTROL FOR EACH TRANSACTION FULFILLMENT.

COORDINATED DOCUMENT FLOW PROCESS BETWEEN ATTORNEYS AND LENDING INSTITUTIONS.

BRIEFED ASSOCIATED AGENCIES ON PROPERTY ISSUES.

PROVIDED INSTRUCTIONAL INFORMATION TO POTENTIAL CUSTOMERS.

PROCESSED APPLICATIONS THROUGH PROPRIETARY ON-LINE BASED DATA MANAGEMENT SYSTEMS.

ASSEMBLED WEEKLY SUMMARIES OF CURRENT APPLICATIONS PROGRESS AND PIPELINE VALUE

VERIFIED SUBMITTED DOCUMENTS WITH VARIOUS AGENCIES AND CREDIT INSTITUTIONS

RELEVANT EMPLOYMENT EXPERIENCE

Credit Processor Corelogic Credco Aug. 2012 -- Present

Loan Processor Bank of America Jan. 2010 – Jan. 2011

Customer Service Rep Equity Settlement Services Sept. 2007 – Jan. 2010

Customer Service Rep American Home Mortgage Mar. 2002 – Aug. 2007

Loan Processor Washington Mutual Jun. 1998 – Jan .2002

COMPUTER SKILLS

Proficient in Microsoft Word, Excel, and Outlook.

EDUCATION

Nassau Community College, Garden City, NY

AFFILIATIONS

4th Degree Knights of Columbus, Monsignor Seidenschwang Council #11836

Garden City, NY

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