Customer Service Manager
Resume:
William T. Bell
Jacksonville, FL 32246
************@*****.***
Objective
Financial services professional seeks full-time position that will allow me to use my leadership,
organizational and technical skills in the following departments: corporate planning and workflow,
finance, accounts receivables and customer service.
Education
University of North Florida, Jacksonville, FL
Coggin College of Business, AACSB Accredited
Bachelor of Business Administration, April 2012
Major: Financial Services Concentration: Financial Planning GPA 3.12
Professional Experience
Homeward Residential, Inc. Jacksonville, FL May 2012 – present
Default Specialist, Loss Mitigation Dept.
Prevents homeowners from foreclosure by utilizing HAMP and other Government
programs, in-house services, repayment plans and alternate workout solutions.
Processes and analyzes a pipeline of at least 150 loans by delegating and organizing
workflow tasks to various company departments in a timely manner.
Leverages underwriting tools and risk layering to analyze applicants’ financial status,
credit and hardship to determine feasibility of granting loan modifications.
Reviews all workout solutions to verify that the terms are in the best interests of the
customer and investor to keep the mortgage in good standing and to minimize risk.
YES! Communities, Inc. Jacksonville, FL March 2009 - Jan. 2010
Account Manager
Managed a portfolio of 252 mortgage and rental payments totaling ~$176,500 in
collections on a monthly basis.
Consistently met or exceeded goals by structuring financial plans, budgets, utilizing loan
modifications, forbearances, door-knocking and outbound calls.
Equity Services, LLC Jacksonville, FL Jan. 2005 - Aug. 2008
Acquisition & Construction Manager
Acquired pre-foreclosure properties, implemented the design plan and managed the
construction to update the property in order to market for re-sell.
Researched daily foreclosures which included all mortgage positions, judgments, liens,
etc. to process the best possible solution to prevent foreclosure.
Negotiated with all parties including default homeowners, attorneys, new buyers and
bank mitigation departments to prepare properties for contract.
Volunteer/Internship Experience
United Way of Northeast Florida, Tax seasons- 2012, 2013
Tax Preparer for the RealSense Prosperity Campaign
Waddell and Reed, Financial Planning Intern- Spring 2012
Skills and Activities: Microsoft office, MSP, LPS, DARES calculator, creative problem-solving, risk
management, thorough researcher with detailed analysis, trust and estate planning, asset and portfolio
allocation, energetic goal setter with an enthusiastic attitude; avid cyclist, golfer, soccer and tennis player.
Contact this candidate