Customer Service Construction

JORGE POMALES

** ***** ****** ***. **

SPRINGFIELD, MA 01105

CELL: 845-***-****

Email: ***********@*****.***

SUMMARY OF QUALIFICATONS

Extensive knowledge of principles and process for providing oustanding Customer Service, which includes customer assistance, meeting quality standards for service, and evaluation of customer satisfaction. Able to multi-task and to perform physical activities that require use of arms, legs and the movement of the whole body; such as lifting, walking, and handling of heavy materials.

EMPLOYMENT EXPERIENCE

ARROW SECURITY 2012- SPRINGFIELD, MA

Security Guard

To patrol entire hospital campus

Secure the safety of patients as well as the staff safety.

Giving full attention to patients that require full guarding.

Making sure patients corperate with hospital procedures without causing harm to either party.

Writing reports that explains any incidients that may have occured for managment records.

MOET HENNESSY USA 2007-2009 NEW YORK, NY

Facilities Associate

Managing meetings for outside vendors for office use, supplies and employees needs.

Supervising external temps making sure they meet standard customer service.

Responsible for signing and delivering mail to appropriate internal party.

Prepared DHL, FedEx, UPS, USPS packages for shipping.

Fed letters into electronic postage machine accordingly.

Ordered and stocked all office supplies.

NATIONAL REPOGRAPHICS 2006-2007 NEW YORK,NY

PLAN ROOM/MAIL ROOM CLERK

Responsible for scanning and filing shop drawings on construction admin deptartment files.

Coordinated various methods of deliveries of client projects with plan room staff.

Stocked supplies and placed orders for the engineering department.

Organized and updated manual filing system for construction plans.

Made sure classified/unclassified floor plans were delivered to SVP and VP personal.

EDUCATION

JULIA RICHMAN H.S. 1990- 1994 NEW YORK, NY

SKILLS: Bilingual, fluent in Spanish and English. Basic office clerical work; Xerox, copies, filing, faxes. Knowledge of Microsoft Word, Excel, Outlook, Power Point, Inernet use.

REFERENCES UPON REQUEST

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