Customer Service Manager
Resume:
Leonard A. Carter
Evanston, Illinois 60202
1-224-***-**** (cell) ******.*******@*******.***
Objective:
To seek a position within an organization that will provide an opportunity for growth and career advancement.
Summary of Qualifications:
• Ability to lead teams of diverse members and assisted them in reaching individual and group goals.
• Exceptional leadership skills.
• Work well under pressure in fast paced environments.
• Possess knowledgeable computer skills.
• Maintain a clean, organized work area.
• Excellent customer service skills.
Professional Experience:
Barnes & Noble Booksellers
Receiving Specialist (October 2011-Present)
• Deliver positive financial results through efficient execution of receiving and processing of daily receipts, returns, and in-
store customer orders.
• Protect company assets by accurately completing and submitting all tracking and receiving paperwork, ensuring that
processes are followed; partner with store manager (SM) and regional loss prevention manager (RLPM) when issues arise.
• Support the store to deliver the four core service principles: put the book in the customer's hand, offer to order, offer the
Member program, and fast cashiering.
• Coach and counsel receivers on performance issues; take appropriate corrective action, in partnership with the SM.
• Prepare and deliver performance reviews to receivers in partnership with the SM.
• Maintain a calm demeanor, manages issues professionally according to store operating and company standards, and setting a
positive examples for others.
Peel Inc.
Shipping/Receiving & Inventory Supervisor (2006-2009)
• Planned, directed and coordinated the daily operations of the Shipping & Receiving Department within a 30,000 sq. ft.
building.
• Maintained the integrity of $2.5 million product inventory as it was received, stocked and shipped.
• Supervise thirty-two employees as they inventoried and shipped products.
• Verify and maintained records on incoming and outgoing shipments to ensure quality assurance.
• Conduct formal inventory count on a regular basis.
• Regularly examined shipping/receiving contents and compared records, invoices or orders.
• Arrange for the appropriate transportation of products domestically and internationally as needed.
• Assist department staff with the successful distribution of all orders on time.
• Forklift qualified.
Service Merchandise
Sales Associate (2001-2002)
• Provided efficient customer service to consumers.
• Distributed and coded products to be re-stocked at appropriate areas.
• Conducted inventory research and needs analysis to correctly reorder merchandise with multiple local and national vendors.
Howard Decorative Packaging
Assistant Warehouse Manager (1998-2001)
• Scheduled international and domestic pick-ups of products utilizing a thorough knowledge of U.P.S., Fed-Ex and other
specialized delivery methodologies (to include their shipping procedures).
• Trained and supervised other workers in the creation of complete and accurate purchase order labels with proper consumer
information on them.
• Prepared orders and scheduled multiple deliveries of products.
• Investigate lost shipments.
• Resolve customer complaints resulting in a satisfactory resolution.
• Basic data entry skills in accordance with label formulation, customer business information, payment and purchase history.
• Forklift qualified.
Education and Training: B.A. History and Political Science (2003-2006)
Northeastern Illinois University
Oakton Community College (2001-2003)
Military History:
U.S Army, Fuel-Handler/ Armor-Crewman (1991-1994)
• Administered basic skills exams for individuals to meet satisfactory conditions according to military standards.
• Created lessons plans for periodic refresher courses in procedures and protocols.
• Prepared evaluation reports for career development and potential promotion of nine subordinates and prepared letters of
recommendation to support these evaluations.
• Filed sensitive paperwork according to proper sequence, social security number and pay grade.
• Acquired and utilized basic entry level computer programming skills.
• Patrolled military compounds and provided physical security of designated areas .
Awards and Certificates:
• Certificate of Achievement for Outstanding Performance
• Received the Southwest Asia Service Medal with Bronze Star
• Received Army Achievement medal (3 time recipient)
Technical Skills:
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications.
Type 25-30wpm.
References Available Upon Request
Contact this candidate