Information Technology Manager

Carol J. Walker

**** ****** ***** ********** ******* Beach, FL 816-***-**** cell

**********@*****.***

SUMMARY

Offers over Sixteen years Cerner experience in both Classic and Millennium Solutions, and over 4 years experience with Epic. Excellent Communicator who readily interfaces with Clients, and Executive Management. Strong Leadership, Professional and Organizational skills. Excellent Troubleshooting skills.

AREAS OF EXPERIENCE

Management of Associates Mentoring Associates Database Build

Integration Testing Conversion Support

Problem resolution Client Education Performance Reviews

ACCOMPLISHMENTS

Received Cerner’s Top Gun Award in 1998. The Top Gun award is given to associates who:

deliver outstanding business results,

contribute to/build the capabilities of their team,

focus on their professional development and freely share their knowledge with others,

have the respect of their clients and peers for the results they deliver and “how” they do their work,

serve as a role model for the rest of the organization.

Received 1997 award for successfully handling more client support issues than any other Product Support Specialist at Cerner

PROFESSIONAL HISTORY

Vitalize Consulting-Senior Consultant Sept 2012 to Jan 2013

October 2012 – 2 weeks at elbow Physician Support for Valley Memorial Hospital, Seattle, Washington.

November 2012 – 2 weeks at elbow Physician Support for Memorial Hospital, Hollywood, Florida.

Health Data Specialists, LLC Consulting - May 2011 to Sept 2012

Currently Certified in Epic Orders 2012, Epic Orders Transmittal 2012 and Epic Beaker 2012.

Texas Health Resources May 2011 to August 2011

• Worked on multi-facility Orderset changes. Keeping track of major changes using multiple spreadsheets for hundreds of ordersets. Working in both 2009 and 2010 environments.

Shands Hospital – Jacksonville, Florida Aug 2011 to Feb 2012

Workflow and Process Design

• Participated in all DBV sessions for an EpicCare Inpatient implementation.

• Participated in Workflow Walk thru sessions to determine appropriate workflows for placing orders for the facility.

• Participated in Validation sessions, meetings with the Resident Super Users

Build

• Built all components of Procedure order records including Frequencies, Priority, Questions, Status, and Comment Field SmartTexts

• Built multiple Procedure Order SmartGroups and OrderSets.

• Experienced at building preference lists and systems lists.

• Created hospital and departmental Inpatient Order Transmittal Rules

• Familiar with the use of Data Courier as a means of moving data from one environment to another in order to keep environments in sync.

Resurrection Hospital – Chicago, Illinois Mar 2012 to July 2012

• Worked the optimization que for Orderset changes. Keeping track of major changes using multiple spreadsheets. Built over 20 new ordersets. Worked Command center for go live.

CSI Tech Consulting - Nov 2010 to May 2011

Application Analyst building Order sets for CPOE for Shands Hospital in Jacksonville, Florida. Built over 200 order sets in a 4 month period for review by Nursing and Physicians. Worked with Nurses on changes needed to order sets after their review with Physicians. Worked command center during go live in May.

Kansas University Medical Center, Kansas City, Kansas March 2008 – Nov. 2010

Application Analyst for Orders and CPOE. Received certification from EPIC in July of 2008 for Orders and Orders Transmittal. Received Proficiency in ASAP in July of 2009. Worked on CPOE project by building Physician Navigators, Phases of Care, Inbasket and 246 Order Sets, also involved in Validation sessions and meetings with the Resident Super Users, and testing and validation for the Summer 2009 code upgrade. Have also supported go-lives for Spring 2008 code, Physician Documentation, Cancer Center and Cardient.

Testing and Support

• Conducted extensive integrated testing of workflows.

Cerner Corporation, Kansas City, MO Sept. 1991 – Jan. 2008

Within my Career at Cerner Corporation I have held multiple positions. The positions held are Product Specialist, Team Leader, Practice Leader, Knowledge Leader, SR. Solution Architect and Resource Manager. Responsibilities include managing up to 18 associates during 30+ Integration tests and Go Lives for the Accelerated Solution Center over a 2 year period. During this 2 year period I was exposed to many Cerner Solutions and helped bring multiple Solution issues to resolution. Created first Integration test scripts for Accelerated Solution Center for first Conversion in the Accelerated Solution Center. Performed Performance Reviews for up to 18 associates on a yearly basis. Designed and Built Clients Clinical Reporting Databases, reviewed multiple Client’s Clinical Reporting Databases for efficiency and verify all patient populations were receiving their Clinical Reports and the correct content was printing on those Clinical Reports. Taught Database Build Classes for Clients at Client Sites and on Cerner Campus. Involved in Expedites and Remote Reporting Database builds and troubleshooting. Also knowledgable with Device Viewer and Operations setup for Clinical Reporting. Troubleshot Clinical Reporting for both Classic and Millennium for 10 years in Client Support Center. Also involved with Resource Management for Upgrade Center, Mentoring associates, and presenting at Cerner’s Health Care Conference for over 10 years.

Computer Technologist - St. Elizabeth Hospital Medical Center, Youngstown, Ohio June 1984 – August 1991

LIS liaison between Laboratory and Information Technology Staff, facilitating the development of online result reporting system. Responsible for database build, System testing and Design, Hardware installation and troubleshooting of Cerner’s Classic Pathnet. Participated in the development of the user’s manual for online result reporting system, as well as laboratory manual to assist the nursing staff with accurate procedure protocol. Trained new laboratory associates in proper usage of software and equipment on mainframe and microcomputers. Worked with Information Technology department to troubleshoot problems with online result reporting system.

Clerk Typist, St. Elizabeth Hospital Medical Center, Youngstown, Ohio May 1979 – June 1984

Performed data entry of patient laboratory results via CRT terminals.

EDUCATION

Youngstown State University, Youngstown, Ohio

Associates in Applied Science in Computer Technology, June 1984

Computer skills: Proficient in Word, PowerPoint, Excel, Windows XP, Windows Vista, Working knowledge of Oracle RDBMS and Discern Explorer (Cerner’s proprietary SQL – based query language), VMS and Unix.

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