Richard Griffin

**** ********

Houston, TX. *****

713-***-****

713-***-****

SKILLS SUMMARY

A+ Certified Computer Technician. 15 Yrs. experience supporting computer

users in the corporate environment. Awarded Technician of the Month March

2001. Knowledgeable in Windows XP, 2000, and older platforms as well as

most Microsoft products. Oracle databases, Mainframe Emulators. Hardware

experience with PC's, Laptops, Printers, and PDA's. Great customer service

skills and work well on a team.

WORK HISTORY

Contractor

Oct 01-

Present

Computer Technician

Supported individuals with their computer needs at their location. Diagnose

software and hardware problems. Setup Internet connection and make

necessary upgrades to hardware/software. Teach users how to operate new

systems and assist in new purchases.

British Petroleum

Sep 00-

Sep 01

Desktop Support Analyst

Worked in Windows 2000 environment solving clients software or hardware

problems. Setup dual workstations Windows 95/2000. Assisted laptop clients

with PDA and dialup connections. Backup and re-image systems when needed.

Configured Outlook or Lotus Notes accounts and provided crossover when

necessary. Install and support Oracle database applications. Support

Internet\Intranet connection problems. Used SMS to deliver and upgrade

software. Implemented Net Meeting to diagnose or solve client problems.

Deliver and install new equipment for clients. Received three letters of

appreciation from clients.

Harris County Hospital District

Jan 00-Aug 00

Desktop Support Analyst

Assisted by phone medical and administrative staff with their support

needs. Performed network admin. duties; resetting user passwords,

add/remove user accounts, setting up print ques. Helped clients with RUMBA

mainframe interface problems. Setup new E-mail accounts and used SMS remote

tools to aid in solving problems.

Woodlands Conference Center

Nov 99-Dec 99

Year 2000 Compliance Project Technician

Worked in Windows 95 environment checking pc's, laptops, and pos systems

for Y2K problems. In most cases a patch or upgrade was needed. Some

hardware had to be replaced. All systems passed without problems after the

New Year.

Kerr-McGee

Jul 99-

Nov 99

Desktop Support Analyst

Worked in Windows 95, NT environment assisting clients with their computer

needs. Worked with both pc's and laptops. Helped answer clients questions

concerning new equipment compatibility. Setup new accounts and reset user

passwords when needed. Assisted client with network and Internet

connectivity.

American Oncology

Apr 99-Jun 99

Computer Technician

Worked in Windows 95 environment imaging laptops and desktops. Setup user

accounts and network protocols. Assisted users by phone with various

software/hardware problems. Responsible for shipping and receiving of

repairable equipment.

Allstar Systems

Mar 97-

Mar 99

On-site Service Technician

Worked in Windows 95/NT environment assisting clients at their site to meet

their IT support needs. Assisted with diagnosing and repairing various

pc's, laptops, and printers. Performed Desktop Support duties for the

following clients:

United Space Alliance

Texas Children's Hospital

The Fredkin Company

Lyondall-Citgo Refinery

Melon Mortgage

Engage Energy

BMC Software

Software Support Inc.

Mar 96-Sep 96

Customer Support Representative

Phone support of Gateway computer users. Assisted with various issues

relating to their system. Diagnose problems from the users input and

resolve most problems without escalation of the call. Helped with installs

and setup if needed.

EDUCATION

Jun 96 Microcomputer Technical Institute; Associates Degree in

Computer Science

Jan 80-Jan 83 U.S. ARMY

May 79 SCARBOROUGH HIGH SCHOOL

REFERENCES

Upon Request

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