Customer Service Technician
Resume:
Richard Griffin
Houston, TX. *****
SKILLS SUMMARY
A+ Certified Computer Technician. 15 Yrs. experience supporting computer
users in the corporate environment. Awarded Technician of the Month March
2001. Knowledgeable in Windows XP, 2000, and older platforms as well as
most Microsoft products. Oracle databases, Mainframe Emulators. Hardware
experience with PC's, Laptops, Printers, and PDA's. Great customer service
skills and work well on a team.
WORK HISTORY
Contractor
Oct 01-
Present
Computer Technician
Supported individuals with their computer needs at their location. Diagnose
software and hardware problems. Setup Internet connection and make
necessary upgrades to hardware/software. Teach users how to operate new
systems and assist in new purchases.
British Petroleum
Sep 00-
Sep 01
Desktop Support Analyst
Worked in Windows 2000 environment solving clients software or hardware
problems. Setup dual workstations Windows 95/2000. Assisted laptop clients
with PDA and dialup connections. Backup and re-image systems when needed.
Configured Outlook or Lotus Notes accounts and provided crossover when
necessary. Install and support Oracle database applications. Support
Internet\Intranet connection problems. Used SMS to deliver and upgrade
software. Implemented Net Meeting to diagnose or solve client problems.
Deliver and install new equipment for clients. Received three letters of
appreciation from clients.
Harris County Hospital District
Jan 00-Aug 00
Desktop Support Analyst
Assisted by phone medical and administrative staff with their support
needs. Performed network admin. duties; resetting user passwords,
add/remove user accounts, setting up print ques. Helped clients with RUMBA
mainframe interface problems. Setup new E-mail accounts and used SMS remote
tools to aid in solving problems.
Woodlands Conference Center
Nov 99-Dec 99
Year 2000 Compliance Project Technician
Worked in Windows 95 environment checking pc's, laptops, and pos systems
for Y2K problems. In most cases a patch or upgrade was needed. Some
hardware had to be replaced. All systems passed without problems after the
New Year.
Kerr-McGee
Jul 99-
Nov 99
Desktop Support Analyst
Worked in Windows 95, NT environment assisting clients with their computer
needs. Worked with both pc's and laptops. Helped answer clients questions
concerning new equipment compatibility. Setup new accounts and reset user
passwords when needed. Assisted client with network and Internet
connectivity.
American Oncology
Apr 99-Jun 99
Computer Technician
Worked in Windows 95 environment imaging laptops and desktops. Setup user
accounts and network protocols. Assisted users by phone with various
software/hardware problems. Responsible for shipping and receiving of
repairable equipment.
Allstar Systems
Mar 97-
Mar 99
On-site Service Technician
Worked in Windows 95/NT environment assisting clients at their site to meet
their IT support needs. Assisted with diagnosing and repairing various
pc's, laptops, and printers. Performed Desktop Support duties for the
following clients:
United Space Alliance
Texas Children's Hospital
The Fredkin Company
Lyondall-Citgo Refinery
Melon Mortgage
Engage Energy
BMC Software
Software Support Inc.
Mar 96-Sep 96
Customer Support Representative
Phone support of Gateway computer users. Assisted with various issues
relating to their system. Diagnose problems from the users input and
resolve most problems without escalation of the call. Helped with installs
and setup if needed.
EDUCATION
Jun 96 Microcomputer Technical Institute; Associates Degree in
Computer Science
Jan 80-Jan 83 U.S. ARMY
May 79 SCARBOROUGH HIGH SCHOOL
REFERENCES
Upon Request
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