Customer Service Manager

Helen Jose

** ******* ******

Brooklyn, NY *****

718-***-****

*****.***@*****.***

Employment History

Workers Compensation Account Manager

*/****-*/**** ******** Communication INC, Greenpoint Brooklyn, NY

• Billing and Coding of MRI’s, CT’s and X-Ray’s using RODOM software

• Scheduled patient appointments as well as transportation

• Dispatched ambulatory services

• Interpreted and translated documents and for customers face to face and over the phone

in Spanish

Administrative Assistance

9/2006 - 8/2009 Eli & Ali LLC, Brooklyn, NY

• Answered multi-line phones and ordered supplies

•Handled customer orders and scheduled deliveries

•Maintained records of product sales

•Spreadsheets, Filing, distribution of mail, processed payments, data entry

•Organization of conference room, meetings, food and all office Maintenance

Administrative Sales Assistant

10/2005 - 7/2006 LTB by Little Big, New York NY

•Applied necessary methods in order to assure client friendliness as well as creating revenue by

selling merchandise

•Maintained a clean and pleasant shopping environment for costumers

Co-Manager/Receptionist

6/2004 - 10/2005 M&S Demolition, Brooklyn, NY

•Answered all incoming calls

•Filing and ordering office supplies

•Scheduled demolitions; collected and processed payments

Customer Service Representative

11/2001 - 6/2004 Mobile City Online, New York, NY

•Managed orders placed over the phone

•Organization of incoming and outgoing inventory

•Processed invoices for purchases

Education

Obtained GED diploma on January 2009.

Borough of Manhattan Community College January 2014

Skills

Typing: 50 WPM

Fluent in Spanish

Strong analytical and organizational skills

Excellent and interpersonal skills, phone manner and office etiquette

Software: All windows operating systems, Microsoft Word, Excel, Outlook

CPR certified

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