Human Resources Representative

Gabriel Lilja

*** *********** ****

Jupiter, FL *3458

561-***-**** home

561-***-**** cell

aboipe@r.postjobfree.com

Summary

Seeking a business management or Human Resources position with leadership

responsibilities including problem solving, planning, organizing and managing budgets.

Education

B.A. Human Resources-

Ottawa University, Overland Park, KS

Associates in Arts,

Kansas City Kansas Community College

Experience

Diebold, Inc; Territory Resource Manager, Resource Advisor

1/2006-12/2012

● Service technician management

● Project Management

● Financial responsibilities including cost containment and P/L analysis

● Managing both internal and external service level agreement (SLA) metrics

● Workload management, shift analysis and capacity planning

● Implemented rollout of new products and service initiatives

● Service territory workzone design

● Service technician team design and implementation

● Conducting performance evaluations, managing disciplinary process

● Supervising call center associates

● Working as part of a localized business team

● Providing leadership while facilitating service technician team meetings

● Training both field personnel and office staff on policies and procedures

● Primary Customer Service Liason for service department

● Conducting Six Sigma business analysis and review with Service Delivery Team

● Was recognized as company business team of the year.

● Managed labor budget in excess of $6 million annually

● Managed service parts budget in excess of $5 million annually.

Bossler Hix at Caremark; Customer Service Representative

1/2005-8/2005

• Provided superior customer service in pharmaceutical industry

• Trained all new employees to department

MJM/VIP Research, INC; Recruiter / Administrative Assistant

5/2002-1/2005

● Sole recruiter for research based call center.

● Processed market research projects and reports

● Conducted ongoing labor-tracking studies daily.

● Trained new employees on effective work practices.

● Purchasing and price-negotiation.

● General administrative work.

USD 500; ParaEducator

12/2000-5/2002

• Worked alongside certified teachers educating middle school

students with learning disabilities.

Disney Direct Marketing; Customer Service Representative/Guest Relations

6/2001-9/2001

• Seasonal position

• Accepted and entered catalog sales information

Uniprise, a UnitedHealth Group Company; Enrollment Processor

9/1999-9/2000

Bemidji Regional Interdistrict Council; ParaEducator

8/1997-9/1999

Cold Springs, INC; Warehouse/Sales

6/1997-9/2000

Skills

● MS Office Suite

● Crystal Reports

● HTML programming

● Kronos Timekeeper

● SAP

● AS/400

● HIPAA legislation knowledge

● Autodialer Administration

● Unix experience

● Oracle

● Clicksoftware Scheduler management

● ATM and Banking services administration

● QMF and DB2 table and query building

Contact this candidate