Customer Service Representative

Puneet Kulkarni

Address: *** 989-***-**** 022-****-****

D2

*/* ********** ******, ****,

Sanpada, NaviMumbai

400705

**************@*****.***

Date of Birth: February 14, 1985 Place: Vashi, Navi Mumbai, India

Citizenship: Indian Marital state: Batchelor

Languages Known: English, Kannada, Marathi and Hindit

Countries visited: South Africa, USA, Nepal

OBJECTIVE: Web designer, Software Developer, Programmer postions

EDUCATION:

Loyola University Chicago, Chicago, IL ( May 2011)

Completed three terms in the Master of Science programme in Computer Science.

Northeastern Illinois University, Chicago, IL (Graduated Dec 2008)

Bachelor of Science in Computer Science with a Minor in Economics/Finance

Fr. Agnels Multipurpose School and Junior College, NaviMumbai,

IN (Graduated Mar 2003)

Medium of instruction: English.

HSC2003,

Math, Physics, Chemistry and Electronics(84.12 %)

SSC2001,

Regular with Technical Complimentary(80.16%)

RELEVANT COURSEWORK:

Software Quality Engineering, Software System Analysis and Design, Client Side Development, Intermediate

Object Oriented Analysis and Design, Data Warehousing, Markup Languages, Math Models and Simulations.

COMPUTER SKILLS:

Testing: White Box, Black Box, Grey Box, Automation and Load Runner, Manual Testing.

Languages: Java, C/C++, C#/VB .NET, Assembly, HTML,CSS, JavaScript, XML, PHP, AJAX, SQL

Operating System: Windows XP/NT/2K, Linux(Ubuntu), Unix

Software: Serena Collage, DreamWeaver, Flash, MS Office, Open Office, Arena, MS Front Page

EXPERIENCE:

Customer Service Represnetative, Wipro BPO, NaviMumbai,

IN October 2012Current

● Passed CTK Training for the company, where I will work in the Customer Service Industry.

● Currently in training for work in Insurance Billing.

●

Customer Service Representative, Hinduja Global Solution, NaviMumbai,

IN Sep 2011Sept

2012

● Operated voice lines and created tickets for new Internet connections or internet problems.

● Created work rules for job aids to help people transfer information and created tickets in the company.

●

Programmer, American Library Association, Chicago, IL Sep 2007Aug

2008

● Assisted in maintenance of ALCTS’ website using Serena Collage.

● Managed wiki providing user information and support as well promoting internal company communication

● Helped in the porting of websites to Serena Collage. Created a server section enabling easy creation of new

web pages

●

Programmer, SIFE Consulting, Anderson, IN Sep 2006 Jan2006

● Assisted in Database Administration and maintained web interface to assist in Data management.

● Consulted in the role of student representative to help the firm obtain its objectives.

●

Programmer, Asmakta Limited, Chicago, IL Jun 2006 Nov

2006

● Involved in the Software Development Life Cycle, for handheld devices like Tablet PCs.

● Assisted in design and implementation of software management system for use by HealthCare professionals

●

Programmer, Mechanical Engineering Firm, Anderson, IN Aug 2005Dec

2005

● Created a Website which was used by the employees of the company who were in offsite locations to work

on data storage and helping them store engineering information in the system.

● Worked with 4 other group members to help store information through a web interface without the use of

the internet and store it locally as well as on the network.

●

Programmer, Software Research Center, Anderson University, IN May 2005 Aug

2005

● Assisted in the restructuring of the University’s registration website.

● Remodeled the database design for the registration processes

Contact this candidate