Customer Service High School

Janyssee Jackson

**** ** *** ****** **** Lauderdale, Florida 33311 Phone: 954-***-**** ******************@*****.***

Highlights/Core Strengths

An ideal place to start my career with my upbeat personality, good listening skills, and where I can enjoy a fast-paced

work environment.

Competencies include:

• Effective oral and written communication skills

• Ability to prioritize and multi-task

• Ability to identify and resolve problems

• Ability to work with diverse populations

Educational Background

Bachelors of Science Florida Memorial University, anticipated May, 2013

Concentrations: Criminal Justice and Psychology

High School Diploma Dillard High School, 2008

Internship

Miami Dade Community Action Agency, 04/12-07/12

Experience

Linden Contracting

Administrative Assistant 06/2012-Persent

• Maintain Time sheets/Payroll

• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing,

spreadsheet, database, or presentation software.

• Open, sort, and distribute incoming correspondence, including faxes and email.

• Completes operational requirements by scheduling and assigning administrative projects; expediting work

results.

• Communicate with managers and employees regularly to establish rapport, gauge morale, and source new

candidate leads.

• Maintain regular contact with possible future candidates.

Wells Fargo

Teller 04/2011-06/2012

• Provide excellent customer service and maintain customer satisfaction.

• Identify customers, validate and process deposits and withdrawals.

• Recommend additional products and services to meet customers’ needs

• Initiate and open new accounts.

• Record all transactions promptly, accurately and in compliance with bank procedures.

Go Airport Shuttle 07/2010-03/2011

Reservation Agent

• Answered incoming calls from prospective clients in an accurate and courteous manner.

• Made and confirmed reservations.

• Communicated with shuttle drivers to coordinate the pickup and delivery of customers.

• Handled a variety of customer related transactions and inquiries.

Cellular Masters 01/2007 – 08/2009

Sales Associate

• Provided a great customer service experience.

• Identified customers’ needs and explained services to meet their needs.

• Processed payments for various accounts.

• Resolved customers’ questions and concerns.

• Balanced and maintained cash draw.

Computer Skills

• MS Word

• MS Power point

• MS Excel

Contact this candidate