Engineer Service
Resume:
Rob McDaniel
P.O. Box ***
O'Fallon, Missouri ***66
************@***.***
Summary of Qualifications
Service Engineer with extensive experience in electronic and mechanical
service. Service included managing projects, implementing solutions, and
customer satisfaction. Strengths include self-motivated, responsible, and a
strong work ethic.
Professional Experience
B. Braun Medical Inc. - Carrollton, TX
2011-Present
Field Service Representative
Responsible for performing field service for B. Braun Medical in the St.
Louis area while supporting seven area Health Care Centers and maintaining
B. Braun's full line of Space Infusion Pumps and Products.
. Responsible for Planning and Scheduling.
. Producing Daily & Weekly Reports.
. Services included repairing, upgrading and certifying the
calibrations.
Quality Vision SERVICES INC. - Rochester, NY
2004-2009
Field Service Engineer
Responsible for performing field service for QVSI which included customers
in the Automotive, Healthcare, Machine Tool and Metrology Industries.
Product line included OGP, RAM and View Engineering Measuring Systems. Plus
full line of OGP's Comparator systems. Servicing multi-sensor systems
including vision, laser, and touch probe.
. Requirement of 100% travel with little supervision.
. Duties included providing support to resolve customer issues and
concerns.
. Service included installation, repairing, upgrading and calibrating
systems as needed.
. Strong emphasis in Mechanical and Electrical/Electronic Repair.
. Certified to Calibrate Systems. U.S. Standard ANSI/NCSL Z540-1-1994 &
International Standard ANSI/ISO 17025-2005
Hubbell/Wiegmann Inc. - Freeburg, IL
2003
Automation Engineer
Responsible for providing plant engineering and production support for any
electrical and mechanical production machinery. Systems including CNC punch
press and robotic welding systems.
. Responsible for projects to improve production output and quality.
. Worked on PLC upgrades and replacement.
. Helped the Engineering and Maintenance staffs to resolve problems.
ABB Flexible Automation Inc. - Auburn Hills, MI 1990-
2002
Senior Field Service Engineer
Servicing ABB Industrial Robotics Systems and their peripherals components,
this included installation, training, and programming systems to meet the
customer/quoted needs. Job involved a 24/7 on call time with a requirement
of 100% travel throughout the country and worldwide.
. Was entrusted with the most complex customer service issues as a
result of exceptional ability to promptly resolve concerns and satisfy
customers.
. Promoted the sales of Service Contacts and P.M. Packs.
. Involved on projects from startup to implantation.
. Worked with systems interfaced to PLC's, lasers and vision systems.
. Serviced systems capable of welding, cutting, spraying, gluing, and
material handling.
Tandy Corporation - Des Moines, IA
1982-1990
Service Center Manager
Manager of the Radio Shack Business Product Repair Center in Des Moines and
included a satellite center in Omaha. Accountable for field service
performed in Iowa and Nebraska.
. Repaired and maintained Tandy/Radio Shack computers and peripherals.
. Supervised and worked with the Service Center's technicians to solve
their technical problems.
. Preformed troubleshooting on digital and analog circuits to component
and board level repairs.
. Increased customer satisfaction by lowering turnaround time of down
units and improving the reliability of repaired units, while
increasing the center's customer base and profitability.
Education
Communication and Industrial Technology
Electronic Institute - Kansas City, Missouri
Technical training
ABB Flexible Automation Inc. - Auburn Hills, MI
ESAB Group Inc. - Florence, SC
Tandy Corporation - Fort Worth, TX
Computer Skills
All Microsoft Operating Systems and Microsoft Office Applications
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