Engineer Information Technology

Mustafa A. Al-Saedi

**** ******** ******* **, ****

Phone: 832-***-**** Houston TX 77042

E-mail:*******.*.*******@*****.***

Objective:

A challenging position, coordinating operations, involvement in

projects that require power of decision, support with professional attitude

and opportunity for growth, emphasis on safety and improving the company's

quality of service provided to the customer, utilizing interpersonal and

organizational skills, over 9 years of professional experience, various

strengths and career motivation. Am adaptable to changing work

environments, and able to quickly learn additional responsibilities

required in new employment situations.

Professional Certifications:

. MCTS Windows Server 2008 (taking courses).

. MCSA (Windows Server 2003).

. MCP (Windows XP).

. CompTIA A+, Network+, Security +.

. VSAT Certified (I-Direct).

. ITIL (Courses).

Technical Skills:

. Languages BASIC, Visual Basic, Pascal, Q-BASIC,

. Operating Systems: Windows 98, XP, Vista, 7, Server 2003, Server 2008

and Linux (Ubuntu).

. VSAT Installation: both hardware and software.

. Adequate knowledge about Cisco Systems.

. Network protocols and device programs.

. Microsoft Office, Word, Access, Excel, PowerPoint and Outlook.

Strengths:

. Excellent communication skills at presenting points precisely and

clearly.

. Good problem solving ability and analytic skill to solve the problem

efficiently.

. Good team player and have excellent interaction skills to coordinate

and work within team.

. Excellent technical skill.

. Excellent customer support.

. Have expertise in working with various operating systems.

. Good output delivery in less time with efficiency maintained.

Work History:

Kinder - Morgan Energy Company, Houston-TX

IT Consultant (Level II) (Contractor)

Nov 2012 - Present

Working as IT Helpdesk and Desktop support for Kinder Morgan, I run a

automation program during a big transaction between (Legacy Elpaso and

Kinder-Morgan) providing a direct support for all employee's by

implementing solution to problems and it's required a multiple tasks

(Imaging computer, migration data, troubleshooting (hardware and software),

Installing Platforms, Configuring a printer, helpdesk and Customer support

monitor the Voice over IP (VoIP) telephone service, troubleshoot via

Remote access, troubleshooting and Analyzing Security issues . (malware,

spyware, Trojans and Viruses).

Middle East District, U.S Army Corps of Engineers, Baghdad, Iraq, IZ-Union

III,

Information Technology Specialist

May 2011 - Aug 2012

Working as Information Technology Specialist for the U.S. Army Corps of

Engineer; manage the automation program for 89 Iraqi and 38 Civilian-

Military associated currently working for USACE -MED (IAO, Villa, Taji and

Tikrit). Provide direct support to all employees by implementing solutions

to problems and issues in Servers, Computers, Printers, Television Systems

and Satellite installation (Hardware and software). Manage the MED, USACE,

System Administration, Helpdesk and monitor the Voice over IP (VoIP)

telephone services, Provide on-site and on-call technical assistance

including fault isolation and diagnosis of systems and network lever

failure.

Gulf Region District, U.S. Army Corps of Engineers, Baghdad, Iraq, Camp

Victory,

I. T. Specialist (Helpdesk & System Administrator).

June 2007 - May 2011

I worked as Information Technology Specialist for the U.S. Army Corps

of Engineers; manage the automation program for 278 Iraqis associated and

832 U.S. Civilians and Militaries associated currently working for GRD,

USACE, within Central Region, North Region, South Region and West Region.

Provide direct support to all employees by implementing solutions to

problems and issues in Servers, Computers, printers, Television Systems and

satellite installation (Hardware and software). Manage the GRD, USACE,

helpdesk and monitor the Voice over IP (VoIP) telephone services, Provide

on-site and on-call technical assistance including fault isolation and

diagnosis of systems and network level failures. Manage the Information

Technology Office Logistics Program, providing for the accountability of

all IT equipment within the GRD HQ, USACE Central, and North, South and

Ramadi province and outlying forward operating bases. Issuing and receiving

all types of IT equipments and the turn-in out-of-warranty and life-cycle

equipments to DRMO.

Gulf Region Central district, USACE, Fallujah, Iraq, Camp Fallujah/ I.T.

Specialist

March 2007 - June 2007

I worked as I.T. Specialist with the U.S. Army Corps of Engineers, as a

Helpdesk Support in Fallujah Resident Office, TQ Resident Office, Blue

Diamond office, Habaniya Office and Ramadi Area Office supporting 62

employees and troubleshooting software and Hardware, specifically

handpicked due to my organizational and administrative skills. Primarily

duties were accomplished due to my attention to details and drive to

complete any assigned duties in professional and timely manner. Daily file

work included processing operations, which provided for establishment,

maintenance, control, protection, and disposition of records, for efficient

reference search, and for retrieval of information and materials. Performed

a variety of related logistical duties including searching, filling

requests for files, association of materials, establishing priorities,

etc., that required consideration of the differences between equipment and

supplies

IATEL Company, Baghdad, Iraq, International Zone/ Network Engineer

September 2006 - March 2007

I worked as a networks team leader for six months on wireless

communication systems using knowledge and equipment from Cisco Systems and

connectivity by means of microwave technology, installed hardware and

software on client systems worked as a primary troubleshooting and

correction technician in computer maintenance.

The Professional ISP Company, Baghdad, Iraq/ Network Eng. Tech and Server

Monitor

September 2003 - October 2005

I worked as a networks team leader in a specialized Iraqi company

that provides Internet services via wireless technology and installing the

hardware and software for more than 90 clients, managed database systems

for more than 100 Internet subscribers including hardware installed.

Liaison duties including customer support, Sever monitoring for more than

sixteenth month 12 hours per day, utilizing professional customer support

and solving the end-user problems in a speedy manner, Director and Chief of

the Department of computer maintenance.

Education:

. B.Sc Computer Information Systems, Al-Rafidain University College,

Baghdad 05.

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