Customer Service Maintenance

Location:

Posted:

February 25, 2013

Jermaine R. Williams

********.*.********@*****.***

Summary of Qualifications

• Outstanding written and oral communication skills

• Ability to accomplish assigned tasks in an effective and efficient manner

• Excellent interpersonal skills and capacity to work well with others or independently

• Numerous hours spent operating various machinery and equipment

• Honorable Discharge from United States Army Reserve

Degrees, Licenses, and Certifications

• Bachelor of Science in Elementary Education-(Alabama A&M University)

• Able Bodied Seaman-Special

• STCW/95 Basic Fire/Safety Training

PROFESSIONAL EXPERIENCE

CKZ Enterprises Inc.-owner(commercial cleaning)

Atlanta,Ga Nov. 2011-Present

• Keep a close working relationship with clients regarding satisfaction with service

• Hire and train new employees

• Provide exemplar service according to safety standards and scope of work

Axis Specialty Insurance-clerk/assistant

Atlanta, Ga. February-2011-May2012

• Assisted claims adjusters with organizing and keeping files up to date

• Processed payments and files to which they belonged

United Ocean Services-Deckhand

Tampa, Fl. March 2008- February 2011

• Assisted in training new deckhands on various tasks concerning safety and efficiency

• Experienced in working in various weather conditions

• Operated machinery facilitating daily deck operations such as crane, winch, and diesel

• Facilitated daily deck duties concerning cargo and vessel safety

• Experienced in painting, chipping, welding, and equipment maintenance

Convergys Systems-Customer Service Rep-(Team Lead)

Jacksonville, FL. November 2006-August 2007

• planned and facilitated team meetings concerning campaign ideas and incentives

• Trained new representatives on proper call routines and software used for the campaign

Jaxcksonville Utilities- Equipment Operator

Jacksonville, FL. July 2005-March 2006

• Ensured the proper loading and unloading of equipment

• Perform preventive maintenance and minor repairs to motorized vehicles and equipment

• Operated dump truck, front end loader and backhoe safely and efficiently

REFERENCES AVAILABLE UPON REQUEST