Manager Customer Service

Keith L. Adamski

** ******* ***** ***** ****, PA 18704

Phone: 570-***-**** email: ***********@***.***

General Background

•Over 10 years of facility management experience in large public companies.

•Proficient in strategic planning, purchasing, financial analysis, sales,

marketing and customer service along with being well versed in staff

development, training, compliance, profitability and value-creating goals.

Education

Wilkes University, Wilkes-Barre, PA 1992-1996

Bachelor of Science Major in Earth and Environmental Sciences

License- CDL Class B with Hazmat

Work Experience

Suburban Propane, Whippany, NJ, 2011- 2012

Operations Manager (Yatesville, Tunkhannock, Towanda, PA)

•Monitor and assure complete government regulatory and Suburban’s business practices compliance, including safety, health and environmental, human resources, financial and ethical considerations. Maintain goal of zero preventable accidents.

•Analyze, plan and execute all financial and operational aspects of the branch, directing fuel distribution and service, customer acquisition and retention functions.

•Manage branch P&L to meet or exceed budget goals and achieve sustainable, profitable growth. Manage the branch’s inventory, fixed assets and receivables to continuously improve ROI.

•Ensure all customer interaction and service is performed in a manner which consistently meets or exceeds company defined customer expectations to support customer acquisition and retention.

•Develop, manage and lead a high-performance, results-driven team. Coach, motivate and energize the entire branch's team to achieve maximum potential and optimal results.

John Deere Landscapes, Alpharetta, Georgia 2001-2011

Facility Manager (Moosic, PA)

•Attain sales goals and objectives for the branch through management of strategic sales plan and effective utilization of company assets and staff.

•Manage the branch accounting functions, receivables, payables, invoicing, and inventory.

Wal-Mart Stores, Bentonville, AR 1999-2001

Assistant Store Manager (Tunkhannock, PA)

•Effectively lead, coach and develop a team of up to 120 people or more.

•Manage P&L, execute operations and merchandising standards.

Lowes Home Improvement, North Wilkesboro, NC 1997-1999 Area Manager (Wilkes-Barre, PA)

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