Sales Customer Service
Resume:
Mark Tiongco
Escondido, CA 92026
**********@*****.***
CAREER OBJECTIVE
Creative, meticulous, and technologically passionate team player seeking a
position in a research and analytical environment where I can apply my
business and technology-oriented knowledge & experiences.
Qualifications Summary
Results-oriented professional with the following background:
- Over five years product management experience in a computer parts and
consumer electronics E-Commerce retail B2C (Geeks.com), wholesale B2B
(Evertek.com) environment, Social Media (YouTube, Woot.com) promotion, and
third-party marketplace channel (Geeks' Amazon.com and Buy.com web stores)
management.
- Over five years online media relations experience producing, writing,
hosting Geeks TV product review and promotional videos, and Content Writing
for Geeks.com Tech Tips blog; improved insights on target markets and
obtained better understanding of customers' perceptions via Social Media
and tradeshow coordination and attendance.
- Reduced e-blast promo editing time by 50% by identifying and creating a
real-time progress dashboard system to keep all departments synchronized.
- Cross-trained as the back-up Email Marketing Manager for Geeks.com and
coordinated email promotions (HTML template editing, proofing, testing,
scheduling).
- Created and administered Emerging Technology classroom training program
and knowledge base for domestic and international sales teams and liaised
with multiple departments to determine appropriate curriculum.
EDUCATION / PROFESSIONAL DEVELOPMENT
California State University San Marcos - Bachelor of Science in Business
Administration
- High Technology Management
Skills & Abilities
Software Experience: Windows 7/Vista/XP/Apple Mac OS X/ Adobe
Photoshop/Premiere Pro/HTML - Office 2010/2007
(Word/Excel/PowerPoint/Access/Outlook) - Microsoft Dynamics CRM/LogMeIn
Hamachi/Teamviewer/Social Media (Facebook/Twitter/Woot)
Hardware Experience: PC & laptop upgrading, performance optimization, PC
building
Networking & PC Configuration & Security
- Typing Speed - 80 words per minute and 10-key - 8,000 keystrokes per hour
Work Experience
Geeks TV Producer, Content Writer, and Assistant Product Manager - Computer
Geeks/Genica Corporation (Temecula, CA) May 2007 - January 2013
- Owned the coordination of production crew, equipment, writing and
hosting of Geeks TV YouTube product review and promotional videos
- Owned the pricing, inventory, sales, and account management of
Amazon.com and Buy.com retail channels
- Reduced idle inventory 30% by applying aggressive pricing strategies
- Increased Amazon.com sales by 15% with the creation of more efficient
inventory monitoring and reconciliation spreadsheets
- Extensive project coordination with Sales, Marketing, Inventory Control
and upper management on product bundle promotions
Marketing & Administrative Assistant - Southwest Environmental, Inc. (San
Diego, CA) February 2007 - May 2007
- Served as IT support for company personnel on both software and hardware
issues
- Improved company recognition by providing an elegant and professional
atmosphere at networking events
- Assisted Receptionist, Operations & Accounting Managers on daily
administrative duties
Finance Team Administrator - Mossy Nissan (Oceanside, CA) June 2004 -
October 2006
- Coordinated with the Sales department on finance and legal details to
ensure new customer accounts are funded and finalized in a timely manner
- Enhanced customer satisfaction by providing clear orientation on sales
documents, automotive financing terms and overall company policy terms and
conditions
- Reduced customer waiting time approximately 20% by streamlining Finance
department workflow processes and documents logistics
Customer Service & Support Assistant - Best Buy, LLC
Nov. 2000 - April 2003 (Oceanside, CA) - Sept. 1998-August 2000 (Houston,
TX)
- Reduced waiting time by 25% via reconciling customers' product hardware
and software issues
- Assisted in Operations closing duties & reduced employee overtime by 15%
- Minimized Accounting errors to multiple Sales departments' revenue
streams and cash registers
Contact this candidate